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Client ranks in IZI — how to build a tier system

Опубликовано: · Обновлено: (18 дней назад)· IZI Team

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Client ranks in IZI

Section titled “Client ranks in IZI”

Client ranks or tiers in IZI are not a separate built-in module — they are a construction from three standard tools:

  1. Client groups — each tier (Bronze, Silver, Gold) = a separate group in the CRM.
  2. Automation rules — move a client from group to group based on an accumulated metric (gaming hours, total spending, number of visits). The transition happens on an event (e.g. session completed), not instantly.
  3. Group-based discounts and bonuses — each tier gets its privileges: increased top-up bonus percentage, a special tariff, a discount.

There is no automatic rank recalculation in real time, no built-in tier engine, and no separate “Ranks” section in the CRM — the system is entirely assembled from Groups and Automations.

How it works in practice

Section titled “How it works in practice”

To build a Bronze/Silver/Gold system:

  1. Create three client groups: “Bronze”, “Silver”, “Gold”.
  2. For each tier, create an automation rule: event “Session completed” + condition on accumulated hours + action “Assign group”.
  3. Add unassignment of the previous groups to each rule (so a client always has exactly one active tier).
  4. Add notification rules: event “Group assigned” + action “Send push”.

A step-by-step guide with example conditions and notification texts is in Client rank system.

Connection to the loyalty program

Section titled “Connection to the loyalty program”

Client tiers are part of the overall loyalty program, which also includes top-up bonuses, segment discounts, and reactivation campaigns. An overview of all tools is in IZI Loyalty Program.

See also

Section titled “See also”

Questions fréquentes

Does IZI have a built-in rank system?

There is no separate ready-made ranks module. A tier system is assembled from standard tools: client groups (each tier = a group), automation rules (they move a client to the appropriate group based on a condition — accumulated hours, total spending), and discounts/bonuses tied to groups.

What moves a client to the next tier?

An automation rule. You define an event (e.g. session completed), a condition (hours played ≥ 50), and an action (assign group 'Gold'). The rule fires automatically on every matching event — not in real time, but on the trigger event.

Can a client see their tier?

The client receives a push notification via the IZI mobile app when a new group is assigned. There is no dedicated 'my rank' screen or progress counter in the app — that would be configured separately.