Rank System for Computer Club Clients via IZI
Rank System for Club Clients via IZI
Section titled “Rank System for Club Clients via IZI”Ranks are one of the most effective retention tools: clients can see their progress, know how many hours they need to reach the next level, and this keeps them coming back. In IZI, the rank system is built from two standard modules: Client Groups (each rank = a group) and Automation (rules move clients between groups based on conditions).
There are no built-in ranks in the CRM, but this approach gives full freedom: any parameters (hours, spending, sessions), any number of levels, different bonuses and perks at each level.
Step 1 — Create rank groups
Section titled “Step 1 — Create rank groups”Go to CRM → Client Groups → click Create group for each rank.
Example of a three-tier system based on accumulated hours:
| Group | Threshold | Purpose |
|---|---|---|
| Bronze | from 1 hour | Entry rank, engages new clients |
| Silver | from 10 hours | Core regulars |
| Gold | from 50 hours | Heavy players, tournament regulars |
The number of levels and thresholds depend on your club. Three tiers is a good minimum: the two extremes provide context, while the middle tier becomes the anchor (most clients aspire to reach it).
Step 2 — Create rank assignment rules
Section titled “Step 2 — Create rank assignment rules”For each rank, create a separate rule in the Automation section. Go → Create rule.
Gold rule
Section titled “Gold rule”- Trigger event: Session completed
- Conditions: Hours played
≥50 - Actions (in order):
- Unassign group → Silver
- Unassign group → Bronze
- Assign group → Gold
Silver rule
Section titled “Silver rule”- Trigger event: Session completed
- Conditions: Hours played
≥10 AND Hours played<50 - Actions:
- Unassign group → Gold
- Unassign group → Bronze
- Assign group → Silver
Bronze rule
Section titled “Bronze rule”- Trigger event: Session completed
- Conditions: Hours played
≥1 AND Hours played<10 - Actions:
- Unassign group → Gold
- Unassign group → Silver
- Assign group → Bronze
Step 3 — Create rank notification rules
Section titled “Step 3 — Create rank notification rules”For each rank, create a separate notification rule.
Gold notification rule:
- Trigger event: Group assigned
- Condition: Player group
=Gold - Action: Send notification
- Title: “New rank — Gold!”
- Message: “You have reached Gold rank. Thank you for playing with us!”
Repeat for Silver and Bronze with matching text.
More on notification setup → Notifications via automation.
Step 4 — Enable all rules
Section titled “Step 4 — Enable all rules”Make sure the Rule active toggle is on for every rule — both assignment rules and notification rules.
Verifying it works
Section titled “Verifying it works”After a client completes a session:
- Open Automation → the relevant rule → History tab — an entry with status Completed should appear
- Open the client’s profile in CRM — the correct group should be shown
- The client should receive a notification in the IZI mobile app
If status is Skipped — the client has not met the condition (hours not yet at the threshold). If Error — open the entry and read the details. More → Execution history.
Rank parameters: alternatives to hours
Section titled “Rank parameters: alternatives to hours”The system is not tied to hours — swap the condition parameter for whatever fits your logic:
| Parameter | When to use |
|---|---|
| Hours played | Encourages spending more time — best for clubs with long sessions |
| Amount spent | Encourages spending more — best when the club earns from the bar and additional services |
| Session count | Encourages visiting more often — best when average sessions are short (1–2 hours) |
For spending-based thresholds, calibrate against your average check (AOV — average spend per visit): first rank at 5–10 visits equivalent, second at 30–50, third at 100+. How to find your club’s AOV → How to calculate average check for a club.
Rank perks
Section titled “Rank perks”A rank group is a condition for other rules. This lets you build differentiated programs:
- Higher cashback for Gold: in the cashback rule, add condition “Player group = Gold”
- Discount on a specific tariff for Silver and Gold: configured through tariffs with a group restriction
- Priority VIP zone booking for Gold: managed administratively through groups
See also
Section titled “See also”Frequently asked questions
Does IZI have built-in ranks or do I have to build them myself?
There are no built-in ranks in the CRM — the rank system is assembled from two standard modules: Client Groups (each rank = a group) and Automation (rules move clients between groups based on accumulated data). This gives full flexibility: any parameters, any number of levels.
What parameters can ranks be based on?
Any accumulated metric: total play hours, total spending, session count, or combinations — for example, both hours and spending simultaneously.
How does a client find out about a new rank?
Through a notification in the IZI mobile app. It is configured as a separate rule: trigger event — Group assigned, condition — the target group, action — send notification with the rank message.
Do ranks work within one club or across the whole network?
By default, automation rules work across the whole organization — data accumulates across all clubs. If you need an isolated system for a single club, specify that club in the Clubs field when creating the rules.
What happens if a client ends up in multiple ranks at the same time?
This is technically possible if you do not include removal of old ranks in the rule. That is why every rank assignment rule includes Unassign group actions for all other ranks — ensuring the client always has exactly one active rank.
Can I make ranks based on spending instead of hours?
Yes. Replace the Hours played condition parameter with Amount spent. Set thresholds relative to your club's AOV — for example, if the average visit spend is 200, set the first rank at 2,000 (10 visits equivalent), the second at 10,000, the third at 30,000.