PC hold mode in a gaming club
PC hold mode in a gaming club
Section titled “PC hold mode in a gaming club”Hold mode is a dedicated device status in IZI that temporarily removes a PC from the pool of available seats. While a PC is on hold, no new session can be started on it — by an admin or by the system. The status covers planned maintenance, seat cleaning, game installations and updates, or any situation where the machine is physically occupied with something other than gaming. For step-by-step instructions see Putting a PC on hold.
Why owners need it
Section titled “Why owners need it”Hold mode solves three practical problems.
Clear hall status without mental overhead. Without hold mode, staff must remember “don’t touch that PC — hardware swap in progress” and watch that no one accidentally opens a session on a broken seat. Hold mode removes that burden: IZI blocks the device and displays its status to everyone looking at the screen.
Accurate hall utilization. If a PC is physically unavailable for two hours due to an equipment swap, those two hours should not count as “idle time” — otherwise the utilization figure is understated and the true efficiency picture is distorted. IZI subtracts hold periods from the denominator when calculating utilization, so the metric reflects the hall’s real working capacity.
Audit trail for maintenance. When creating a hold, the admin must provide a reason. This builds a history of technical work: you can review retrospectively how much time each PC spends in maintenance and whether a particular machine breaks down unusually often.
Hold mode vs. device archive
Section titled “Hold mode vs. device archive”| Characteristic | Hold mode | Device archive |
|---|---|---|
| Duration | Temporary — until the set end time or manual removal | Permanent — until manually unarchived |
| Use case | Short technical pause (hours, days) | Taking a PC out of service entirely |
| Visibility in the hall | Device shown with status “Hold” and reason | Device hidden from the Control Center |
| Effect on analytics | Hold period excluded from available capacity | Device not counted at all |
What it looks like in the interface
Section titled “What it looks like in the interface”In the Hall section, a held device shows the label “Hold” along with the reason — any staff member immediately knows why the seat is unavailable. Booking that device is blocked; the session management menu stays disabled until the hold is removed.
Related terms and pages
Section titled “Related terms and pages”- Devices in IZI CRM — how PCs are registered, assigned to zones, and managed in the system
- Session — the unit of gaming time that hold mode prevents from starting
- Hall utilization — the metric that hold mode keeps accurate
- Putting a PC on hold — step-by-step instructions
- Club zones — hall segments that devices are assigned to
Frequently asked questions
What is PC hold mode in IZI?
Hold mode is a dedicated device status that removes a PC from the pool of bookable seats. While a PC is on hold, no session can be opened on it — neither by an admin manually nor by the system automatically. It is used for maintenance, cleaning, game installations, or any situation where the seat is physically unavailable.
How do I put a PC on hold?
In the Hall section, click the three-dot menu next to the device, choose Create hold, enter a reason and an end time. The device status changes to Hold immediately.
Does hold mode affect hall utilization figures?
Yes — correctly. The hold period is subtracted from the device's available capacity when IZI calculates hall utilization, so the PC appears as unavailable rather than idle. This keeps utilization figures accurate.
Can I end a hold early?
Yes. Open the device menu (three dots) and select Remove hold — the PC becomes bookable again immediately.