IZI Pricing: CRM Plans and Add-Ons
IZI Pricing: CRM Plans and Add-Ons
Section titled “IZI Pricing: CRM Plans and Add-Ons”IZI uses a modular subscription model: you pay only for the modules you activate, billed either per club or per device. Concrete rates are set by the IZI team based on your region, number of PCs, and club count. The formula is always the same: N units (devices or clubs) × rate × active days in the period. Payment is collected at the end of each billing period (post-pay) — first from your organization’s prepaid balance, then from the linked card. Each module offers a free trial of up to 14 days on first activation. After the trial, a pro-rata charge covers the remaining days, and the module enters the standard monthly invoice from the next cycle.
Pricing Principles
Section titled “Pricing Principles”Two billing types
Section titled “Two billing types”| Type | Unit | Typical use |
|---|---|---|
| Per club (PER_CLUB) | One club in the organization | Base CRM module |
| Per device (PER_DEVICE) | Active device in selected clubs | Device-level add-on modules |
For per-device modules, the quantity cannot be set below the number of active devices in the selected clubs. You may set a higher number to reserve capacity; the system will not allow a lower one. Charges accrue for actual days of use: N devices × rate × active days.
Post-pay billing
Section titled “Post-pay billing”IZI operates on a post-pay basis. At the end of each billing period the system tallies actual consumption — how many days each module was active, across which clubs, with how many devices — and issues a single invoice to the organization. The billing date (monthly deduction day) is fixed at your first payment and does not change.
Balance and card
Section titled “Balance and card”In IZI Subscription (organization menu) you can see:
- current organization balance,
- linked cards (primary card highlighted),
- preview of the next invoice with line-by-line breakdown.
On payment day, the system deducts from the balance first, then from the primary card. If neither is available, a warning prompts you to link a card or top up. You can top up in advance via the Top Up Balance button — funds will be credited instantly and applied at the next automatic deduction.
Subscription Statuses
Section titled “Subscription Statuses”The subscription can be in one of five states at any time:
| Status | Meaning |
|---|---|
| Active | Payment is current, full access |
| Trial | Free trial period is running for one or more modules |
| Unpaid | An overdue invoice exists; CRM continues to work but access may be restricted at any time |
| Blocked | Club is hidden from iZi.Play; new sessions cannot start, active sessions are ended |
| Archive | Final state after service termination; cannot be reversed |
When the status changes to Unpaid, club admins see the organization owner’s contact details directly in the interface for urgent resolution. The owner sees a warning with the number of overdue days and a one-click payment button.
Managing Modules
Section titled “Managing Modules”All module changes are made in the IZI Subscription section, available in the IZI CRM organization menu.
Activate a new module
Section titled “Activate a new module”- Open the organization menu → IZI Subscription.
- In the Available to connect block, find the module you need.
- Click Connect — a dialog shows the post-trial price and lets you select clubs.
- Choose clubs (or select all) and confirm.
Billing starts from the activation date. If less than a full period remains, a pro-rata top-up charge is issued (shown as a “Top-up” line in invoice history).
Disable a module
Section titled “Disable a module”In the Connected block, click Disable service and confirm. No refund is issued for the current period; the module will not appear in the next invoice. Required modules cannot be disabled — they are marked with a “Required service” tooltip.
Change clubs for a module
Section titled “Change clubs for a module”Click Edit next to an active module. A club-selection dialog opens, showing device counts for per-device modules. The change takes effect in the invoice at the end of the period.
Discounts and Custom Terms
Section titled “Discounts and Custom Terms”The IZI Support team can configure the following for your organization:
- Global modifier — a discount or surcharge on the entire subscription (type: percentage or fixed amount; duration: indefinite or until a specified date).
- Per-product discount — applied to a specific module and optionally to a specific club.
- Price override (FIXED_PRICE_OVERRIDE) — a custom rate replacing the standard list price, used when your network size (number of clubs or PCs) warrants individual negotiation.
All active discounts appear in the Discounts and Modifiers section (visible to IZI Support). The next-invoice preview already incorporates them — the detail view shows both the crossed-out base price and the discounted total.
Invoices and Payment History
Section titled “Invoices and Payment History”In All Invoices you get a full audit trail of every invoice issued. Each invoice contains:
- billing period,
- line-by-line breakdown (module → club → number of days → unit → amount),
- applied discounts,
- VAT per line,
- payment status and history of deduction attempts (balance or card),
- fiscal receipt link (appears after payment).
Invoice lifecycle in IZI: Draft → Due → Charging → Paid. If automatic deduction fails (card declined, insufficient funds), the system retries — each attempt with its decline reason is stored in the invoice card.
The owner can pay an overdue invoice manually using the Pay button in the subscription overview.
Frequently Asked Questions
Section titled “Frequently Asked Questions”Related pages
Section titled “Related pages”- What is IZI — platform overview
- IZI CRM — base platform — organization and subscription management
- IZI Monitoring — device monitoring add-on module
- Premium Support — extended technical support tier
- Getting Started with IZI — first steps after activation
Frequently asked questions
Is IZI a flat fee or a modular subscription?
IZI is modular: you pay only for the modules you activate. Each module is billed independently — either per club or per device. The total is the sum of all active modules across your clubs and devices, calculated for the actual days each module was active during the billing period.
How does per-device billing work?
The billing unit is an active device in the selected clubs. The quantity cannot be set below the number of active devices; you can set it higher to reserve capacity. Charges are calculated as: number of devices × rate × active days in the period.
What is the free trial and how does it work?
When you activate a module for the first time, you get a free trial of up to 14 days (the exact duration is shown in the service catalog for each module). After the trial ends, a pro-rata charge covers the remaining days in the current period. From the next billing cycle, the module is included in the standard monthly invoice. Re-activating a previously disabled module does not restart the trial.
When and how is the invoice issued?
Invoices are issued at the end of each billing period. The billing date is fixed at your first payment. Payment is deducted first from the organization's prepaid balance, then from the linked card.
Can I top up the balance in advance?
Yes. In the IZI Subscription section, click Top Up Balance. Funds are credited instantly and applied automatically at the next billing cycle.
What happens if a payment is overdue?
A warning appears showing the number of overdue days. If payment is not received, access to the CRM and your club's visibility in iZi.Play may be restricted. Club admins see the organization owner's contact details directly in the interface to resolve the issue quickly.
How do I add or remove a module?
Go to the organization menu and open IZI Subscription. Under Connected or Available to connect, click Connect or Disable service. Changes take effect in the next invoice. Connecting mid-period triggers a pro-rata top-up charge.
Can I assign different clubs to different modules?
Yes. When activating a module you choose specific clubs in your organization or apply it to all at once. For per-device modules, the system shows the total device count across the selected clubs.
Are discounts applied automatically?
Discounts and modifiers are configured by the IZI Support team for your organization. They appear in the Discounts and Modifiers section and are automatically applied when calculating the next invoice. Discount types: percentage, fixed amount, or price override.
Is there an itemized invoice?
Yes. In IZI Subscription → All Invoices you get a full history with line-by-line breakdown: module, club, number of days, unit, amount, applied discounts, and VAT. A fiscal receipt link appears for each paid invoice.
How do I link a card for automatic payment?
In IZI Subscription, click Link Card. A secure payment provider form opens. After linking, the card appears in the list; you can change the primary card at any time.
What is pro-rata on an invoice?
A pro-rata charge covers part of a billing period. It is issued when a new module is activated mid-month or when a trial ends before the billing date. It is combined with the next regular invoice.