Troubleshooting IZI — Overview
Troubleshooting IZI — Overview
Section titled “Troubleshooting IZI — Overview”Most club operation issues fall into a few categories. Identify the type of problem and go to the relevant section.
Problem Map
Section titled “Problem Map”| Symptom | Section |
|---|---|
| PC not showing in hall or status is “offline” | PC Offline |
| Session running but CRM won’t end it or timer is frozen | Session Stuck |
| Client paid but money didn’t go through | Payment Failed |
| Shift won’t close, button doesn’t work | Shift Won’t Close |
| Terminal or CloudPayments acquiring issues | CloudPayments Issues |
| Need help — contact support | Contact Support |
| Error codes and their meaning | Common Errors |
First Steps for Any Problem
Section titled “First Steps for Any Problem”Before diving into settings, check the basics:
- Internet — open any website on the same device. If there’s no network, everything else is secondary.
- CRM Notifications — the bell icon in the header. IZI shows most system warnings there.
- Refresh the page — some interface glitches disappear after F5.
- Time and date on the server / PC agent — a difference of more than 2 minutes breaks authorization.
IZI Agent on PC
Section titled “IZI Agent on PC”IZI works through an agent — a small program installed on each gaming computer. If the agent freezes or crashes, the PC goes offline in CRM. Restarting the agent is the first step for most PC-specific problems.
How to restart: PC Offline → restart agent.
Common Issues by Category
Section titled “Common Issues by Category”Network and Agent
Section titled “Network and Agent”Payment
Section titled “Payment”Shifts
Section titled “Shifts”- Shift won’t close — details
If your situation isn’t covered here, check the full error code list or contact support.
Frequently asked questions
Where do I start when something stops working in IZI?
First check the Notifications section — IZI flags most problems there. Then check internet connectivity on the CRM device and on the affected PC. Most issues are network-related or caused by a frozen agent.
Where can I view the error log in IZI?
Settings → Event Log shows recent system events. For issues with a specific PC, open the PC card in the Hall section — it has a status history tab.
What if my problem isn't covered in the knowledge base?
Contact IZI support via the in-app chat (Support button in the bottom menu) or use the contacts from the Contact Support page.
How do I know if the issue is on IZI's side or mine?
If multiple clubs are affected simultaneously — it's a server-side issue. Check IZI's status page or contact support. If it's only your club — start by checking your network and the agent on the specific device.