Contact IZI Support
Contact IZI Support
Section titled “Contact IZI Support”Telegram — Primary Channel
Section titled “Telegram — Primary Channel”IZI support works around the clock, 24/7. For each club we create a dedicated Telegram group where the IZI team, the club’s owner, and its admins are all connected — all communication happens there, no CRM login needed, straight from your phone. The group is created when your club is connected, and the owner and admins are added to it.
The group supports file attachments — include screenshots, it speeds up resolution.
Email — For Large Documents
Section titled “Email — For Large Documents”To send large documents and reports, or to keep a written record, email support@izi.is — include your club and organization name so support can find your account faster. Email works independently of the CRM login.
What to Include in Your Request
Section titled “What to Include in Your Request”The more specific the description, the faster you’ll get help. Include:
- Exactly what isn’t working (button, section, feature)
- When the problem started
- What you’ve already tried
- Screenshot of the error if available
- For PC issues: the PC number or name in the hall
Check the FAQ First
Section titled “Check the FAQ First”Most common issues are covered in the knowledge base:
Frequently asked questions
How fast does IZI support respond?
For critical issues (club not working, shift won't close) — we aim to respond within 1 hour. For standard questions — up to 4 hours.
Is support available 24/7?
Yes, IZI support works around the clock, 24/7. For each club we create a dedicated Telegram group where the IZI team, the club's owner, and its admins are connected. Critical incidents are handled first.
How do I send a screenshot or video to support?
In the Telegram support group you can attach files — use the paperclip icon. For video — upload to any cloud storage and share the link.
How do I reach support if I can't log into the CRM?
The primary channel doesn't depend on the CRM anyway — communication happens in your club's Telegram group. If you don't have access to it, email support@izi.is — it works independently of the CRM login.