Contact IZI Support
Contact IZI Support
Section titled “Contact IZI Support”In-App Chat — Primary Channel
Section titled “In-App Chat — Primary Channel”The fastest way is the chat directly in IZI CRM:
- Click Support in the bottom menu (question mark icon)
- A dialog with the IZI team will open
- Describe your issue — support can see your account and club automatically
The chat supports file attachments — include screenshots, it speeds up resolution.
What to Include in Your Request
Section titled “What to Include in Your Request”The more specific the description, the faster you’ll get help. Include:
- Exactly what isn’t working (button, section, feature)
- When the problem started
- What you’ve already tried
- Screenshot of the error if available
- For PC issues: the PC number or name in the hall
Check the FAQ First
Section titled “Check the FAQ First”Most common issues are covered in the knowledge base:
Frequently asked questions
How fast does IZI support respond?
For critical issues (club not working, shift won't close) — we aim to respond within 1 hour during business hours. For standard questions — up to 4 hours.
Is support available 24/7?
The in-app chat is monitored during business hours. For critical overnight incidents, include 'URGENT' in the subject — this raises the priority of your request.
How do I send a screenshot or video to support?
In the CRM chat you can attach files — use the paperclip icon next to the input field. For video — upload to any cloud storage and share the link.