How to Replace a Device in Your Club
How to Replace a Device (PC) in Your Gaming Club
Section titled “How to Replace a Device (PC) in Your Gaming Club”When you swap out a system unit or terminal, IZI does not detect the change automatically — you need to explicitly register the new hardware and retire the old one. The whole process takes roughly 10–15 minutes and has two distinct steps: first archive the old device (it leaves the active list but its data stays intact), then connect the new one using the IZI installer and a one-time authorization code. You can assign the same zone and seat number as before — session history is not affected. If this is your first time adding devices at all, start with how to add a device to your club.
Why archive instead of just ignoring the old PC
Section titled “Why archive instead of just ignoring the old PC”A device in IZI is more than a database record. While it is listed as active, the system expects status signals from it: seat occupancy, client version, Wake-on-LAN heartbeat. If you physically swap the machine without archiving the old entry, you end up with a “ghost” — a device with unknown status that skews load analytics and can trigger false errors in the dashboard.
Archiving is a soft operation: the device moves to Archived status and disappears from the active list, but its UUID, history, and associations are preserved. If you ever need to roll back, you can restore the device from the archive.
What you need before you start
Section titled “What you need before you start”| Requirement | Why |
|---|---|
| CRM access with device management permissions | To archive and add devices |
| Physical access to the new PC | To install the IZI client |
| Windows 10 Pro/Enterprise (x64) or Windows 11 Pro/Enterprise (x64) | Supported operating systems |
| No active sessions on the device being replaced | Archiving is blocked while a seat is occupied |
Step 1 — Archive the old device
Section titled “Step 1 — Archive the old device”- Open the CRM and go to the Devices section of your club.
- Confirm there is no active session on the device being replaced — the seat must be free.
- Find the device in the list. Click the Archive icon (folder with a down-arrow) on the right side of the row.
- Wait for the status to update: the device disappears from the active tab and moves to Archived.
The seat is now formally free and you can register the new PC.
Step 2 — Download the IZI installer on the new PC
Section titled “Step 2 — Download the IZI installer on the new PC”- In the Devices section, click Add Device.
- In the modal that opens, select type PC using the toggle at the top.
- Under Step 1 — Download the IZI installer, click Download IZI Installer.
- Transfer the installer file to the new PC (via network share, USB drive, or any convenient method) and run the installation.
The installer supports Windows 10 Pro/Enterprise (x64) and Windows 11 Pro/Enterprise (x64). The IZI client does not run on Home editions or 32-bit systems.
Step 3 — Generate an authorization code
Section titled “Step 3 — Generate an authorization code”During installation, the IZI agent on the new PC will prompt for an authorization code — this binds the device to your specific club.
- Back in the Add Device modal, scroll to Step 3 — Authorize device.
- Click Generate code.
- The code appears in large text on screen. It is valid for 4 hours. A countdown timer is shown next to the code.
- Enter the code in the IZI agent field on the new PC.
If the code expires before installation finishes, click Generate again and enter the new code.
Step 4 — Set the name and zone
Section titled “Step 4 — Set the name and zone”As soon as authorization succeeds, the new device appears in Devices with status Active. Configure it now:
- Click the edit icon (pencil) next to the new device.
- In the Device name field, enter the seat number — digits only, maximum 3 characters (for example:
5,12,101). - In the Zone field, choose the appropriate zone from the dropdown. If no zones exist yet, set them up in zone configuration.
- Optionally enable Wake-on-LAN — this lets you power on the PC remotely from the CRM (available only for PC-type devices).
- Click Save.
The system confirms with a notification: “Device ‘{name}’ saved”.
What the device list looks like
Section titled “What the device list looks like”The Devices section shows a table with the following columns:
| Column | What it shows |
|---|---|
| Device | Name, type (icon), date added |
| Type | PC / Custom (PlayStation, Xbox, VR, etc.) |
| Zone | Which zone the device is assigned to |
| UUID | Unique hardware identifier |
| Version | IZI client version installed on the device |
Devices are grouped by zone. The toggle between active and archived devices is at the top of the section.
Edge cases
Section titled “Edge cases”Replacing only the system unit while keeping the monitor and peripherals
Section titled “Replacing only the system unit while keeping the monitor and peripherals”The procedure is the same. IZI identifies a device by the agent’s UUID, not by the network card MAC address or the Windows computer name. Swapping the system unit changes the UUID, so the old entry must be archived and the new machine added fresh.
Custom device type (PlayStation, Xbox, VR)
Section titled “Custom device type (PlayStation, Xbox, VR)”For devices that do not run the IZI software (consoles, VR headsets), select Custom in the Add Device modal. No installer is needed — just set the name and zone, then click Save. No authorization code is generated for Custom devices.
Wake-on-LAN after a swap
Section titled “Wake-on-LAN after a swap”If the old device had Wake-on-LAN enabled, you need to enable it separately on the new device inside its settings. The feature requires configuration both in the CRM (the Wake-on-LAN toggle) and in the BIOS of the new PC.
IZI Boot integration
Section titled “IZI Boot integration”If your club uses IZI Boot (the managed boot image system), you will need to reassign the boot image to the new device in the IZI Boot settings after the swap. Adding a new device does not do this automatically.
Common mistakes
Section titled “Common mistakes”Added the new device without archiving the old one. Both PCs end up in the active list — the physically absent machine shows “unknown” status and pollutes load analytics. Fix: archive the unused device right away.
Authorization code not accepted. Check that the code has not expired (4 hours from generation) and that you copied it in full with no extra spaces. Generate a new code if needed.
Device appeared without a name (UUID shown instead of a number). This is normal immediately after authorization — the agent registered successfully but no name has been assigned yet. Open the edit view and set the name manually.
Unsupported operating system. The IZI agent runs only on Windows 10/11 Pro or Enterprise (x64). Home editions and 32-bit systems are not supported.
Related guides
Section titled “Related guides”- How to add a device to your IZI club — initial connection of a new PC
- How to archive a device — retire a device from the active list while keeping the option to restore it
- Setting up zones in your club — create and edit floor zones
- Configuring IZI Boot — managed boot image for club PCs
Frequently asked questions
Do I need to remove the old device from IZI before adding the new one?
Yes. First archive the old device via Devices → the archive icon. Then add the new PC by downloading the IZI installer and entering the authorization code. Zone assignment, seat name, and session history are all preserved.
What happens to active sessions when I archive a device?
Make sure there are no active sessions on the device before archiving. IZI will not archive an occupied device automatically — end or transfer any open session first.
Can I keep the same name and zone for the new PC?
Yes. When adding the new device you choose its name (digits only, up to 3 characters) and zone. You can assign the same values that were used on the old device.
How long is the device authorization code valid?
The code is valid for 4 hours from the moment it is generated. If it expires, click Generate again in the Add Device modal.
Can I restore an archived device?
Yes. Go to Devices, switch to the Archived tab, and click the restore button next to the device. It will return to the active list.
How do I confirm the new PC is authorized correctly?
After entering the code on the new PC, the device appears in the Devices list with status Active and its own UUID. If it does not appear within 2-3 minutes, generate a new code and try again.