Booking via the IZI App — Complete Guide

Booking via the IZI App — Complete Guide

The booking feature lets clients reserve a gaming seat in advance — choosing zone, date, and time from their phone. Administrators see all upcoming bookings in the CRM and can prepare the hall accordingly.

How It Works: Overview

The booking flow has two sides: the client reserves via the app, and the administrator manages the schedule in the CRM Hall section.

Client → App → Selects zone + time → Confirms
                                         ↓
                              CRM Hall → Booking appears in timeline
                                         ↓
                         Client arrives → QR check-in or counter
                                         ↓
                              Session starts normally

Client Side: Making a Booking

Step 1 — Open the Booking Section

In the app, navigate to Booking or tap Book a Seat on the club page. The calendar and available slots for the coming days are displayed.

Step 2 — Select Zone and Time Slot

The client selects:

• Zone — Standard, Pro, VIP, or other zones configured by the club
• Date — from the available booking window
• Time — available slots shown in green; occupied or held slots in grey

If the club shows real-time occupancy, the client can also see how many seats are currently free.

Step 3 — Confirm the Booking

After selecting zone and time, the client taps Confirm Booking. A confirmation notification arrives with booking details: zone, time, club address.

The booking appears in the My Bookings section of the app, where it can be viewed or cancelled.

Step 4 — Arrive and Check In

At the booked time, the client arrives and either:

• Scans their QR code at the entry point — QR Check-In for instant access without queuing at the counter
• Goes to the counter — the administrator sees the booking and opens the session

Administrator Side: Managing Bookings in CRM

Where Bookings Appear

All bookings are visible in the Hall section in real time, as timeline blocks over the PC cards. Each block shows:

Field	Content
Client	Name and phone
Zone	Selected zone
PC/Seat	Specific device (if configured)
Time	Start and expected duration
Status	Upcoming / Active / Overdue / Cancelled

Creating a Booking from the CRM (Admin-Initiated)

An administrator can create a booking on behalf of a client:

1. In the Hall section, click on a free PC
2. Select Book
3. Choose client from the database (or create new)
4. Set date, time, and rate
5. Optionally record a prepayment from the client’s balance
6. Confirm

The booking appears in the timeline and the client receives a notification.

Modifying or Cancelling a Booking

From the PC card with a booking:

• Edit — change time or zone (if another slot is available)
• Cancel — removes the booking; if prepayment was taken, it returns to the client’s balance or is retained per club policy

Overdue Bookings

If a client doesn’t arrive within the configured grace period, the booking is flagged as Overdue. The administrator can:

• Wait a bit longer and start the session if the client arrives
• Cancel the booking to free up the slot

Auto-cancellation settings — in Settings → Booking → Auto-cancel after N minutes.

Setting Up Booking in CRM

Enable the Feature

Navigate to Settings → Club → Booking and enable the toggle.

Configure the Booking Window

Set how many days in advance clients can book:

• Minimum: same day (0 days in advance)
• Typical: 1–3 days
• Maximum: up to 7 days or more, depending on your club model

Configure Zones for Booking

Ensure zones are configured in Settings → Zones and each zone has the booking feature enabled. Zones not enabled for booking won’t appear in the app’s booking flow.

Prepayment Policy

In Settings → Booking → Prepayment, configure:

• Whether prepayment is required or optional
• Minimum prepayment amount
• What happens to the prepayment on cancellation (refund or retain)

Impact on Hall Planning

Bookings give the club predictability:

• Staff scheduling — the administrator sees in advance how many seats are booked for the evening rush and can plan accordingly
• PC preparation — machines booked for a specific session can be powered on in advance via WoL
• Reducing no-shows — prepayment requirement reduces client no-show rates

Based on data from True Gamers UAE network, clubs using advance booking with prepayment see no-show rates drop by 40–60% versus bookings without prepayment.

Booking Analytics

In the Analytics section, booking data is available:

• Number of bookings per period
• Conversion from booking to actual session
• Peak booking times by day and hour
• Cancellation rate

Use this data to optimize zone capacity — if one zone is booked out days in advance, it may be worth expanding it.

Common Issues

Issue	Cause	Solution
Client can’t see booking option in app	Booking not enabled in club settings	Enable in Settings → Club → Booking
No available slots shown	All slots occupied or zone not configured	Check zone settings and booking window
Booking not visible in CRM timeline	Booking in different zone than visible	Check zone filter in Hall view
Client’s prepayment not returned on cancel	Retain policy configured	Check Settings → Booking → Prepayment policy

Related Sections

• QR Check-In — fast entry after a booking
• App Overview — all app features
• Balance Top-Up in the App — topping up before a booked visit
• Hall Section in CRM — full CRM booking management