IZI Mobile App Overview
The IZI mobile app is your club’s client interface — in the player’s pocket. A player installs it once and then interacts with the club independently: they top up balance, book seats, and track their bonuses without going through the cashier. For the club, this means less queue at the desk, better occupancy planning, and a direct notification channel to bring players back.
What players can do in the app
Section titled “What players can do in the app”Registration and profile
Section titled “Registration and profile”Players register with a phone number. After sign-up they get a personal account showing gaming balance, bonus balance, and visit history.
See also: App onboarding
Balance top-up
Section titled “Balance top-up”Players top up their gaming balance by card directly inside the app — no cash, no queue at the administrator’s desk. If the club has a top-up bonus configured, it is credited automatically at the moment of top-up.
See also: App balance top-up
Bonus balance
Section titled “Bonus balance”Players see their current bonus balance, the history of credits, and the expiry date of their bonuses. Visibility of the expiry date motivates players to return before bonuses expire — which directly increases visit frequency.
Bookings
Section titled “Bookings”Players book a specific seat for a specific time from the app. The booking appears in CRM so the administrator can prepare the seat in advance.
See also: App bookings
Bar ordering
Section titled “Bar ordering”Players place bar orders without leaving their seat. The order goes to the administrator’s queue in CRM.
QR check-in
Section titled “QR check-in”Players show a QR code at the entrance or scan one on a device to start a session without involving the administrator.
Push notifications
Section titled “Push notifications”The club sends notifications through the app: promotions, booking reminders, bonus expiry alerts. This is the primary owned channel for re-engagement.
How the app affects club metrics
Section titled “How the app affects club metrics”| Feature | Effect |
|---|---|
| In-app top-up | Reduces cashier queue; average top-up amount increases when a top-up bonus is active |
| Bookings | Occupancy can be planned in advance; fewer idle seats |
| Push notifications | Players return before bonuses expire — visit frequency grows |
| QR check-in | Administrator spends less time on manual registration |
What requires configuration in the admin panel
Section titled “What requires configuration in the admin panel”- Bar ordering — enable in Settings → Bar
- Advance bookings — enable in Settings → Bookings
- Card top-up — requires a payment integration (e.g., CloudPayments)
- Push notifications — sent via the IZI platform once the app is connected to your club account
How app activity appears in CRM
Section titled “How app activity appears in CRM”When players use the app, you see the results automatically — no manual action needed:
- App top-ups appear in Transactions as “App top-up / Card”
- App bookings appear in the Hall view as booking holds
- App bar orders appear in the bar order queue
See also
Section titled “See also”- App onboarding
- Top-up bonus guide — main tool for increasing average top-up through the app
- App balance top-up
Frequently asked questions
What is the IZI mobile app called?
The player-facing app is called IZI — available on the App Store and Google Play. It is not called IZI Go.
What can a player do through the app?
Register, top up balance, book a seat, order from the bar, check bonus balance, receive push notifications, and check in via QR code.
Is the mobile app required for players?
No. Players can visit the club as a one-time guest without registering. Without an account, bonuses, bookings, and visit history are not available.
How does the app benefit the club owner?
The app reduces cashier load (players top up and book independently), increases return-visit frequency through notifications and the bonus program, and helps pre-plan occupancy through advance bookings.