IZI Support Contacts
IZI Support Contacts
Section titled “IZI Support Contacts”Telegram — Primary Channel
Section titled “Telegram — Primary Channel”IZI support works around the clock, 24/7. For each club we create a dedicated Telegram group where the IZI team, the club’s owner, and its admins are all connected — all support communication happens there. Message us any time — at night, on weekends, on holidays.
The group is created when your club is connected to IZI, and the owner and admins are added to it. You can attach screenshots and videos right in the group — it speeds up resolution.
How to Flag Urgency
Section titled “How to Flag Urgency”Support is available in the Telegram group around the clock, and we handle critical situations first. To make such a request stand out immediately, mention the support account in your message — that way we spot it faster.
Critical situations are those where the club can’t operate: shift won’t open, payments aren’t going through, data loss. For everything else — configuration, new features, general questions — message the group too; we handle those in regular order.
What to Prepare Before Reaching Out
Section titled “What to Prepare Before Reaching Out”The more precise the description — the faster the help:
- What exactly isn’t working: button, section, feature
- When the problem started (time and date)
- What you’ve already tried — reboot, page refresh, etc.
- Screenshot or video of the error
- For PC problems: device number or name in the hall
- For payment problems: transaction number from the Transactions section
Self-Diagnostics — Knowledge Base
Section titled “Self-Diagnostics — Knowledge Base”Most common issues are documented here:
- PC Won’t Start a Session
- PC Offline
- Session Stuck
- Payment Failed
- Printer Not Printing Receipts
- Internet Down at the Club
- Common Errors and Codes
- How to Submit a Ticket
See Also
Section titled “See Also”Frequently asked questions
How quickly does IZI support respond?
Support is available 24/7 in your club's Telegram group. Critical situations (club not working, shift won't open) are handled first — to flag an urgent request, mention the support account in your message.
Is support available around the clock?
Yes, IZI support works around the clock, 24/7. For each club we create a dedicated Telegram group where the IZI team, the club's owner, and its admins are connected. Critical incidents are handled first.
How do I send a screenshot or video to support?
Attach the file right in the Telegram group using the paperclip — that works for both screenshots and videos. If a file is too large to upload, put it on any cloud and share the link.
Can I contact support on behalf of my employee?
Yes, you can write from any account — it doesn't matter to us. It helps to describe exactly what isn't working, so support sees the context and helps faster.