IZI Support Contacts
IZI Support Contacts
Section titled “IZI Support Contacts”CRM Chat — Primary Channel
Section titled “CRM Chat — Primary Channel”The fastest method — chat directly in IZI CRM:
- In the bottom menu, click Support (question mark icon)
- A dialog with the IZI team opens
- Describe the problem — support automatically sees your account and club
Advantage of CRM chat: support sees your club’s context immediately. No need to explain “I have 30 PCs in a VIP zone and two zones” — it’s visible on their side.
For questions that don’t require an urgent response, or for sending large documents and reports — use email. The contact is listed in Settings → About the System in your IZI account.
Telegram
Section titled “Telegram”The IZI team is available on Telegram for partners and clubs on extended plans. You’ll find the support channel link in Settings → Support in the CRM after logging in.
Request Priorities
Section titled “Request Priorities”| Priority | When to Use | Expected Response |
|---|---|---|
| Critical (URGENT) | Club completely non-functional, shift won’t open, data loss | Within 1 hour during business hours |
| High | Some PCs offline, payment not going through, printer not working | Within 4 hours |
| Standard | Configuration questions, new features, general questions | Within 1 business day |
For critical situations, put this on the first line of your message: URGENT: [problem description].
What to Prepare Before Reaching Out
Section titled “What to Prepare Before Reaching Out”The more precise the description — the faster the help:
- What exactly isn’t working: button, section, feature
- When the problem started (time and date)
- What you’ve already tried — reboot, page refresh, etc.
- Screenshot or video of the error
- For PC problems: device number or name in the hall
- For payment problems: transaction number from the Transactions section
Self-Diagnostics — Knowledge Base
Section titled “Self-Diagnostics — Knowledge Base”Most common issues are documented here:
- PC Won’t Start a Session
- PC Offline
- Session Stuck
- Payment Failed
- Printer Not Printing Receipts
- Internet Down at the Club
- Common Errors and Codes
- How to Submit a Ticket
See Also
Section titled “See Also”Frequently asked questions
How quickly does IZI support respond?
For critical requests (club not working, shift won't open) — we aim to respond within 1 hour during business hours. For standard questions — within 4 hours.
Is support available around the clock?
The CRM chat is monitored during business hours. For critical overnight incidents, include 'URGENT' in the subject — this raises the request priority and speeds up response.
How do I send a screenshot or video to support?
In the CRM chat, files can be attached — use the paperclip next to the input field. For video — upload to any cloud (Google Drive, Dropbox) and share the link.
Can I contact support on behalf of my employee?
Yes. Include in the message: the employee's name, their role in the system, and a description of the problem. This speeds up diagnostics — support immediately sees the context.