Data Not Syncing in IZI — What to Do

Data Not Syncing in IZI — What to Do

Symptom: an action was performed in the CRM but the result didn’t show — balance didn’t update, session status didn’t change, transaction stuck in queue.

When This Happens

• Unstable internet at the time of the operation — data went into queue and is waiting for re-send
• Browser or client’s mobile app is showing cached data
• Agent on the PC lost connection and didn’t receive the server command
• IZI server is processing a heavy load — interface update delay
• Data conflict between multiple administrators working simultaneously

Quick Checks — Under 5 Minutes

1. Refresh the CRM page (F5) — visual mismatches often disappear after a refresh.

2. Check internet on the device with the CRM — open any site in the browser.

3. Find the operation in Transactions — open Transactions, filter by last 30 minutes. The operation status there is the source of truth: “Completed” = data saved, the interface just hasn’t updated.

4. Ask the client to refresh their app — balance and status in the client’s mobile app don’t update instantly. Closing and reopening the app usually suffices.

5. Check agent status — if a specific PC’s state isn’t syncing, a grey card = agent offline. Recovery guide.

If That Doesn’t Help — Go Deeper

Transaction Queue — Pending Operations

If internet was unstable, some operations may have entered a queue and not been sent:

1. Open Transactions → filter by “Pending” status
2. If there are operations pending — wait 2–5 minutes with a stable internet connection: they’ll send automatically
3. If an operation has been pending more than 10 minutes — click on it and select Retry (if that option is available)
4. If no retry option — record the operation number and contact support

Agent Not Receiving State Update

If a PC appears online but doesn’t respond to CRM commands:

1. On the problem PC, find the IZI tray icon
2. Right-click → Restart
3. After restart, the agent requests the current state from the server
4. The PC status in CRM updates automatically

Conflict from Simultaneous Multi-Administrator Work

If two administrators worked with the same client or same PC simultaneously:

1. Open the client card → History tab — chronological log of all changes
2. Determine the last reliable state
3. If needed, manually adjust the balance with a reason comment

Analytics Data Is Delayed

Analytical reports are processed with a delay — this is normal:

• Current shift data: available in real time
• Yesterday’s data: usually available in the first half of the next day
• Historical data older than a week: may update every few hours

If data from a closed shift hasn’t appeared for more than 24 hours — contact support, specifying the shift date.

Integrations and Exports Show Stale Data

If data diverges between the CRM and an external system (accounting software, Google Sheets, other):

1. CRM data is the source of truth
2. Force a data refresh/re-request in the external system
3. If integration works via webhook — check the incoming event log in the external system
4. For persistent divergence, contact IZI support with specific transaction numbers and dates

Prevention

• Use a wired internet connection on the cash register computer — Wi-Fi has more frequent brief interruptions, which create queues.
• Don’t perform the same action twice in a row without waiting for the system response — this creates duplicate transactions.
• Before closing a shift, ensure no operations in “Pending” status are in the Transactions section.

FAQ

See Also

• PC Offline in IZI — What to Do
• Session Stuck — How to End It
• Internet Down at the Club — What to Do
• Common Errors and Codes in IZI
• Contact IZI Support