IZI Monitoring — Real-Time PC Health Dashboard

IZI Monitoring — Real-Time PC Health Dashboard

IZI Monitoring is an optional add-on (additional module) to IZI CRM that gives every administrator a live technical view of each PC in the venue. The dashboard shows CPU load, RAM usage, hardware temperatures, network traffic, and disk activity — updating continuously without a page refresh. An admin can spot an anomaly before the guest has time to complain. When any metric crosses its configured threshold, the system fires a Telegram alert directly to the sysadmin’s or manager’s phone. Activating IZI Monitoring requires the IZI client already installed on each PC and a one-time activation by the IZI support team — it cannot be enabled from CRM settings independently.

How IZI Monitoring differs from CRM analytics

IZI CRM analytics surfaces business metrics: revenue, sessions, ARPU, top-up bonuses, tariff utilization. IZI Monitoring is an entirely separate layer — the live technical health of your hardware right now.

Dimension	IZI CRM Analytics	IZI Monitoring
What it measures	Business KPIs	Hardware state
Time horizon	Historical periods	Real time + 24 h history
Primary audience	Owner, manager	Sysadmin, manager
Alerts	None	Telegram alerts
Included in base plan	Yes	Paid add-on, activated by support

Together the two tools provide a complete picture: analytics explains how the club earns, monitoring ensures the machines don’t fail at peak hours.

What the dashboard shows

The dashboard opens inside the club section of CRM and is accessible to users with the MONITORING_READ permission. Each connected device appears as a row with live readings.

Metric	What it means
CPU %	Processor utilization in real time
RAM %	Share of occupied system memory
CPU / GPU Temp	Degrees Celsius from on-chip sensors
Network ↓↑	Inbound and outbound traffic in Mbps
Disk	Read/write activity level

Rows where any metric exceeds the configured threshold are highlighted — in a large venue you don’t need to scroll the whole table; the problem PC stands out immediately. Clicking a row opens a 24-hour history chart, useful for distinguishing a one-off spike from a trend that has been building all evening.

If monitoring has not been activated for a club, the CRM shows a “Monitoring not connected” message with a prompt to contact IZI support.

How to activate monitoring

Activation is a one-time process that typically takes one business day.

1. Confirm the IZI client is installed on each PC and the device appears in the Devices section with an Active status.
2. Contact IZI support and request monitoring activation — for the whole club, specific machines, or the entire organization.
3. After activation, the Monitoring tab becomes clickable in the CRM navigation.

For a club network, monitoring can be enabled organization-wide or per club. The aggregated CRM view shows how many PCs are being monitored per club (monitoredPcCount) and the total device count (totalPcCount).

Setting up Telegram alerts

Telegram alerts are the core operational benefit of monitoring: they arrive even when the CRM is closed, including overnight. Configure them in the Alert Settings section of CRM.

Step 1. Create a Telegram bot

1. Open Telegram and find @BotFather.
2. Send the /newbot command, choose a name and a username.
3. Copy the API Token that BotFather provides — you’ll need it in Step 3.
4. Open a conversation with your new bot and tap Start to activate it.

Step 2. Prepare the destination chat or channel

1. Create a group or channel for alerts (or use an existing one).
2. Add your new bot to that chat.
3. If the destination is a channel, grant the bot Administrator rights — otherwise it cannot post messages.
4. Get the Chat ID: open web.telegram.org, navigate to the target chat — the URL will contain #-987654321. Everything after /# is your Chat ID (keep the minus sign if present).

Step 3. Connect in CRM

In Alert Settings, click Connect and fill in the fields:

Field	What to enter	Limit
Bot token	API Token from @BotFather	up to 120 chars
Chat ID	ID of the chat to receive alerts	up to 32 chars
Alert language	English or Russian	—

Click Save. Alerts will start arriving in the chosen chat. To disconnect the bot, use the Reset button in the same settings panel.

What a Telegram alert contains

Each notification includes:

• the PC identifier (PC#N),
• a description of the issue with the exact metric value that triggered it,
• a collapsible recommendation for resolving the problem.

The same alert for the same PC is not re-sent for 24 hours — built-in deduplication prevents notification spam. If you need to reset deduplication earlier (for example, after manually fixing the problem), this can be done from CRM.

What to check first

When you open the dashboard, prioritize by guest impact:

1. Highlighted rows (threshold exceeded) — act immediately.
2. CPU / GPU temperature — overheating is the most common precursor to a freeze.
3. RAM close to the threshold — processes begin swapping, games start stuttering.
4. Unusually high network traffic on a single machine — possible background update or rogue process.

If several machines simultaneously show high network load, check whether a mass game update is running: Steam and Epic sometimes start downloads across the whole venue at once.

Access permissions

Monitoring permissions in IZI CRM are controlled by two club-level roles:

Permission	What it grants
MONITORING_READ	View the dashboard and live metrics
MONITORING_MANAGE	Configure alert thresholds and Telegram bot

This separation lets you give a sysadmin read-only access while the manager retains full control over alert configuration.

Connection with IZI Boot

Monitoring and IZI Boot are designed to work in tandem. When a device starts behaving erratically — persistent temperature peaks, frequent game crashes — rolling it back to a clean image via IZI Boot is usually faster than manual on-site diagnostics. Monitoring surfaces the problem; IZI Boot resolves it without requiring a sysadmin to be physically present.

Detailed how-to

For a step-by-step guide to configuring thresholds, reading history charts, and diagnosing common anomalies, see Real-time PC monitoring.

Frequently asked questions

See also

• Real-time PC monitoring — detailed guide
• IZI CRM — what the base platform includes
• IZI Boot — the PC recovery agent
• Venue real-time management overview
• IZI CRM pricing and add-ons