Hall Utilisation Report
Hall Utilisation Report
Section titled “Hall Utilisation Report”Hall utilisation (glossary) measures what percentage of available seat-hours were actually in use. A club with 20 PCs open for 12 hours has 240 available seat-hours per day — if 120 were in active sessions, utilisation is 50%.
Where to find it
Section titled “Where to find it”Analytics → Hall → Utilisation
What the report shows
Section titled “What the report shows”Heatmap by hour and day — the most useful view. Each cell shows the average utilisation % for that hour-day combination across the selected period. Immediately reveals peak and off-peak patterns.
Trend by day — average daily utilisation over the period. Good for spotting weekly patterns.
By zone — utilisation broken down by zone. VIP might be at 90% evenings while Standard is at 40%.
Reading the heatmap
Section titled “Reading the heatmap”Dark cells = high utilisation (nearly all seats occupied). Light cells = low utilisation (most seats free).
Typical pattern:
- Weekday mornings (10:00–15:00): 15–30%
- Weekday evenings (17:00–22:00): 60–80%
- Weekend afternoon–evening: 70–90%
Using it for decisions
Section titled “Using it for decisions”Off-peak pricing — identify consistently underused hours. A lower rate during those hours can fill seats that would otherwise sit empty. See fill off-peak playbook.
Capacity planning — if peak hours consistently hit 95%+ utilisation, you’re turning away clients or they’re leaving because they can’t find a seat. Time to expand or consider advance booking.
Staff scheduling — match staff shift times to actual peak hours rather than fixed schedules.