Email Verification in IZI

Email Verification in IZI

To access the CRM and start managing your gaming club, you must verify your email — it is a required step during owner registration. IZI sends a 6-digit OTP code to the address you provide. You enter that code in the Verify your account form and the account is confirmed. The code is valid for 5 minutes and allows 3 entry attempts. If the code is wrong or expired, click Resend Code to generate a new one. After successful verification, IZI issues an access token and opens the CRM; if you have not set a password yet, the system immediately prompts you to do so — so future logins do not require waiting for an email. The whole process typically takes under a minute with normal mail delivery.

Step-by-step: how email verification works

Step 1 — Enter your email

Open the CRM login page and type your email address into the Email address field, then click Continue.

IZI checks whether an account with that address already exists:

• Account found — you can choose to log in with a password or receive a code.
• Account not found — the Create account form opens (name, phone, password).

Step 2 — Request the code

If you choose code-based login (or are registering for the first time), IZI sends an email to your address. The Verify your account form appears with six input cells.

At this point:

• An email with a 6-digit code and a clickable link is sent.
• A 5-minute countdown starts — that is how long the code remains valid.
• The Resend Code button is temporarily inactive until the minimum wait period has passed.

Step 3 — Enter the code

Type the 6 digits from the email into the form. The cursor jumps between cells automatically. Once the last digit is entered, IZI validates the code immediately — no extra button press needed.

Alternatively, click the link in the email. The code is filled in automatically and you are logged in without any manual entry.

Step 4 — Access granted

On successful verification:

• The email is marked as verified in the system.
• An access token is issued.
• The CRM opens on the organization selection screen.
• If no password has been set, IZI offers you to create one (8–72 characters).

Resend limits and cooldown timers

The Resend Code button enforces increasing wait times to protect against accidental repeated requests:

Request attempt	Minimum wait before next
1st (initial send)	no wait
2nd	30 seconds
3rd	1 minute
4th	1 minute
5th and beyond	5 minutes

The countdown is shown directly in the button label: Resend Code: 00:30. When it reaches zero, the button becomes active again.

Password login after verification

Once your email has been verified at least once, you can sign in with a password on future visits — no email wait required. This is faster for daily use.

If you have not yet set a password, IZI will prompt you to do so right after your first successful code login. A password must be between 8 and 72 characters.

For details on roles and access levels, see Owner vs. Administrator: permission boundaries.

Common reasons the email does not arrive

Landed in spam. This is the most frequent cause. Check your Spam or Junk Mail folder. If the email is there, mark it as “Not spam” so future IZI emails reach your inbox.

Typo in the address. Go back to the first step with the Back button and re-enter your email carefully. A single incorrect character is enough to misdirect the message.

Delay on the mail provider side. Occasionally emails are delivered with a 1–3 minute delay. Wait a moment before clicking Resend Code.

Corporate mail filters. Some enterprise email systems block automated messages. Try a personal email address instead, or ask your IT team to whitelist the IZI sender domain.

Next steps after verification

After verifying your email and entering the CRM, the next step is creating an organization — it groups one or more clubs under unified management. If you were invited to an existing organization, see the staff invitation guide.

For a full onboarding path, work through the 15-minute quick-start checklist — it shows the recommended order for configuring your club after first login.