UAE Service Charge: 1 AED per Bar Order

UAE Service Charge: 1 AED per Bar Order

In UAE clubs, IZI charges a fixed service fee — 1 AED per bar order that a guest places through the app themselves. The charge is collected from the guest’s gaming balance at the moment the order is paid, and accumulates in a platform account. At the end of the billing period, IZI issues the club a separate invoice for the total accumulated amount.

This is a platform fee: the club does not earn it and cannot influence it. It is excluded from the club’s revenue in IZI analytics — it is tracked as a separate line so that owners can calculate their income correctly and avoid overstating their P&L.

When the charge applies

The charge is applied only when all three conditions are met simultaneously:

1. The club operates in the UAE region. Country code AE only. Clubs in other countries are not subject to this charge — they have no entry in the configuration.
2. The order was placed by the guest. Only orders created through the app by the player themselves (actorIsGuest = true). If an operator created the order at the front desk, no charge applies.
3. The order contains bar items. A tariff, session, or combo with no bar item is not subject to the charge.

If any one condition is not met, the charge is zero.

There is an additional technical gate: the organization must have an active platform plan with IZI. Without one the charge is skipped, so IZI does not collect money it cannot invoice back.

Charge amount

Region	Amount per order	Unit
UAE (AE)	1 AED	Fixed, per whole order

The amount is fixed and does not depend on the order total, the number of items in the order, or how the guest pays. One bar order = one charge.

Internally the system stores the amount in the minor currency unit of the club: 100 fils = 1 AED.

How the charge moves through the system

When a guest’s bar order is paid, IZI creates a separate transaction with the topic ServiceCharge. This transaction does not affect the order total and is not added to the line items — it is an independent ledger entry. The guest pays 1 AED on top of the order value: the money is deducted from their gaming balance.

At the bar, the order looks normal. The service charge does not appear in the item list — it is visible only in the transaction detail for that order.

Invoice from IZI for accumulated charges

At the end of each billing period, IZI automatically issues the organization a separate invoice for the total service charge. This invoice is separate from the subscription invoice: a dispute over the service charge does not block the subscription payment, and vice versa.

The invoice includes a breakdown by club — each location appears as its own line item. This makes it easy to cross-check the invoice against your own reports for each club.

Where to find it in the CRM: Management → Billing → IZI Subscription → Invoices.

In the invoice list, the service charge invoice is tagged “Service charge”. On the Overview tab, the current accumulated charge for the period appears in the next invoice block as the line “Bar order service charge” with a tooltip: “A fixed fee on each bar order placed by the guest in the app. The club receives it along with the order payment; IZI invoices the accumulated amount separately.”

VAT at the UAE region rate is applied to the invoice. The invoice includes a document number and billing details and can be recorded in your accounting system.

Service charge in analytics

The service charge is not included in club revenue. In IZI reports, bar sales, tariff sales, and total shift revenue are calculated from commercial transactions only (balance top-ups, credits). The ServiceCharge transaction is excluded from these calculations.

For monitoring purposes the charge appears as a separate “Service charge” line item in shift metrics. You can view the charge for a shift in the shift report — it is not summed with bar revenue.

This matters for P&L: if you count all incoming transactions as income, your P&L will be overstated. The service charge is a pass-through: the guest pays, IZI collects.

For more on the financial reporting structure, see Club finance overview.

Order refunds

When a paid bar order is fully cancelled, IZI automatically creates a reversal transaction for the service charge — the guest receives 1 AED back to their gaming balance. The period invoice reflects the net order count (charges minus reversals), so cancelled orders do not appear on the invoice.

Pre-payment preview

When a guest views the bar order total before confirming, the service charge appears as a separate line item. The guest sees the item cost and 1 AED on top — it is not a hidden fee, the amount is shown explicitly before payment.

Impact on club unit economics

When calculating bar margin and efficiency, account for the service charge explicitly. The 1 AED fee is independent of the order total: on low-price items it can represent a significant share of the selling price. Example: a coffee at 5 AED — the charge is 20% of the price. An order at 50 AED — the charge is 2%.

Because the charge is collected from the guest (not directly from the club’s margin), you do not need to build it into item cost. But factor it into average basket analysis and guest behavior: some guests may prefer ordering through the operator to avoid the charge.

For more on bar margin calculation, see Bar shift report.

What is outside the club’s control

The service charge rate cannot be configured, disabled, or changed in the club settings. It is a platform-level rule for the UAE region, fixed in IZI’s configuration.

See also

• Bar order flow: from placement to handoff
• Bar shift report: what to look at and how to read it
• IZI payments and invoices
• VAT and taxes in IZI
• Club P&L by period in IZI