Session Auto-Renewal and the Manage Auto-Renewal Permission

What is session auto-renewal

Auto-renewal extends an active session before the purchased tariff expires. The system automatically picks the smallest available tariff in the current zone and adds it to the player’s session — no staff involvement, no interruption to the game.

This is especially useful for clubs with late-night formats and long gaming sessions: admins don’t have to watch every timer, and guests don’t have to stop mid-game to top up.

Where to find it in the CRM: Hall session card → Auto-Renewal section.

The section appears only when the staff member’s role has the Manage Auto-Renewal permission. Without it, the section is completely hidden — the staff member sees neither the current state nor the toggle.

How auto-renewal works

Auto-renewal state is stored at the player–club level. This means the setting is not tied to a specific session — it describes whether this player wants their time in this club extended automatically. You can toggle it from the session card of any active session for that player, and the change applies to the entire club, not just the current session.

When auto-renewal is on:

1. Before the current tariff expires, the system selects the smallest available tariff in the device’s zone.
2. The tariff is added to the session. Payment is charged from the player’s gaming balance or linked card — whichever is available at the time of renewal.
3. If neither a linked card nor sufficient gaming balance is available at renewal time, the renewal does not fire and the session ends normally.

Auto-renewal works only for finite sessions with a fixed duration. For open-ended postpaid sessions it is on by system mandate and cannot be changed manually by either staff or the player.

What staff see in the CRM

The Auto-Renewal section of an active session card shows:

Element	Description
Auto-Renewal toggle	Enable or disable auto-renewal for this player at this club
Renewal tariff	Name, price, and duration of the tariff that will be applied at the next renewal
No payment method warning	Appears when auto-renewal is on but no card is linked — renewal may not fire

The renewal tariff is selected automatically as the minimum available item in the catalog. If no eligible tariff exists, the CRM shows a corresponding warning.

When the toggle is locked

In two situations the toggle is visible but cannot be changed:

Situation	Reason
Open-ended postpaid session	Auto-renewal is mandatory for these sessions and fully system-managed — manual changes are not available
Active POD (cabin) session	Turning off auto-renewal would interrupt the cabin session — the system prevents the change until it ends

The Manage Auto-Renewal permission

System key: SESSION_AUTO_RENEWAL_MANAGE

Where to enable it: Settings → Roles → select a role → Club administration group → Manage auto-renewal checkbox.

What it unlocks:

• The Auto-Renewal section in the session card
• Visibility of the current state (on/off) and the renewal tariff
• The toggle to change the state

What happens without it: The CRM does not request auto-renewal state at all. The section is absent from the session card — staff see neither the status nor the toggle, even when auto-renewal is on for the player.

What this permission does not cover on its own: The permission exposes the section, but actually changing the auto-renewal state also requires the role to have session-editing and payment permissions. The server checks all three simultaneously on every change.

How to configure the role

1. Open Settings → Roles.
2. Create a new role or select an existing one.
3. In the Club administration group, enable the Manage auto-renewal checkbox.
4. If the staff member needs to change the state rather than just view it — make sure the role also includes session-editing and payment permissions. Base access is added automatically as a dependency.
5. Save the role. Changes take effect the next time the staff member logs in to the CRM.

Caution

The Manage Auto-Renewal permission does not replace session permissions. If a staff member needs to change auto-renewal state rather than just view it, make sure the role includes the full set of session permissions.

Common scenarios

Staff can see the toggle but cannot click it. The toggle is locked for one of two reasons: the player has an active POD (cabin) session at this club, or the session is open-ended postpaid. In the first case, wait for the cabin session to end. In the second, manual changes are not possible.

Auto-renewal was on but did not fire. The most likely cause is that there was neither a linked card nor sufficient gaming balance at renewal time. The Auto-Renewal section in the session card shows a no-payment-method warning while the session is still active — if you see it, ask the player to top up their balance or link a card through the app.

The Auto-Renewal section does not appear after adding the permission to the role. Role changes take effect on the next login. If the staff member is already logged in, they need to sign out and back in. Also make sure the role is assigned for the correct club — permissions apply only to the clubs selected when the role was assigned.

Player-side control

The Manage Auto-Renewal permission only controls staff access via the CRM. Players fully manage their own auto-renewal through two channels, independently of role settings:

• IZI mobile app — in the balance and club settings section, players can see the current state, toggle auto-renewal on or off, and link a payment card.
• Kiosk — the self-service device in the club offers the same controls.

Removing the permission from a staff role has no effect on what the player can do in the app or at the kiosk.

Related pages

• User roles in IZI CRM — how to create a role and assign it to a staff member
• Access permissions reference — full table of checkboxes by group
• Access permissions in IZI CRM — detailed reference — permission dependencies and role examples
• Hall and sessions — where the session card lives