Unlock a free PC via tech mode

Unlock a free PC via tech mode

Click the lock toggle on a free PC in the Control Center — the Unlock PC dialog opens. Enter a reason and duration for a tech-mode hold, then click Unlock. The PC unlocks immediately and simultaneously receives a hold for the specified duration, blocking new bookings during that time.

This flow was added alongside the standard unlock during an active session. Previously the lock toggle did nothing on a free PC; now it opens the tech-mode dialog.

Required permissions

Two permissions are needed to unlock a free PC:

• Unlock devices (club.deviceUnlock) — allows sending the unlock command from the CRM to the device.
• Create holds (club.holds) — allows creating a tech-mode hold; without it the toggle on a free PC is disabled.

Without the Create holds permission, the lock toggle on a free PC is inactive. Hovering over it shows: “This toggle is only available during an active session or hold — the PC is currently free.” Permissions are managed in Settings → Users.

Unlocking a single PC

Where to find it: Main → Hall → Control Center tab. The lock icon is on the right side of each PC row.

Steps:

1. Confirm the PC is free (no active session and no existing hold).
2. Click the lock toggle on the PC row. The Unlock PC dialog opens with the description “Create a technical-mode hold — the PC unlocks immediately.”
3. The Device field is pre-filled and cannot be changed.
4. In the Reason field, enter a description — for example, “Hardware inspection” or “Mouse replacement.” This field is required.
5. Set the Duration in hours and minutes. The default is the lesser of 60 minutes and the time until the next scheduled session or booking. The system automatically caps the hold end at the nearest upcoming booking even if you enter a longer value.
6. Click Unlock. The button is inactive if the slot conflicts with an existing booking.

After confirmation, the PC moves to Unlocked status and a tech-mode hold is created — booking is blocked until the hold expires.

When the unlock dialog cannot proceed

The system checks the schedule before opening the dialog. The unlock is blocked in two cases:

• The next session starts in less than 1 minute — an error appears (“The next session or hold on this PC starts in less than 1 min”) and the dialog closes without changes.
• The timeline has not loaded yet — a message appears (“A free PC can be unlocked on the current day timeline once it has loaded”). Wait for the timeline to load and try again.

Difference from unlocking during an active session

When a PC has an active session or existing hold, clicking the lock toggle performs a direct unlock with no dialog. The Unlock PC dialog only appears for a free PC — that is when the system has no context for how long to leave the PC open, so it asks the administrator.

Bulk unlock with a shared reason

The Control Center supports bulk actions for unlocking multiple PCs at once.

Steps:

1. Click Bulk actions in the top-right corner of the Control Center.
2. Select the PCs you want — individually or by clicking Free to select all free devices at once.
3. Click Unlock in the toolbar.
4. For PCs that have no active session or hold, a dialog opens with Reason and Duration fields — these values apply to all free devices in the selection.
5. Click Unlock. A report opens when the operation completes.

The report shows three groups:

Group	Meaning
Success	PCs unlocked and hold created
Skipped	PC skipped — no active session or hold and no tech-mode reason was provided, or the next session starts too soon
Errors	Technical errors when sending the command

Click Retry failed to rerun only the failed operations. Click Disable bulk actions to return to normal mode.

What is logged

Every unlock from the CRM — single or bulk — is written to the tech-mode log. The entry includes the administrator’s name, the time of the operation, and the reason entered. The log is available in Analytics → Tech mode log.

Completing at least one successful CRM unlock closes the onboarding step “Unlocked a PC from the CRM” — the system tracks this automatically; the change may take a couple of minutes to appear.

What happens when the hold expires

When the configured duration ends, the tech-mode hold is removed automatically. The PC stays in whatever lock state it was in at that moment — IZI does not change the lock status automatically when a hold expires. To remove a hold early, use the Release tech mode button in the bulk actions panel, or delete the specific hold from the device timeline.

Common situations

Situation	What happens / resolution
PC is free, administrator lacks the Create holds permission	Toggle is inactive: “This toggle is only available during an active session or hold — the PC is currently free.” Contact the club owner to assign the permission
Next session starts in less than 1 minute	System shows an error and closes the dialog. Wait or remove the conflicting booking
Timeline has not finished loading	Message: “A free PC can be unlocked on the current day timeline once it has loaded.” Wait for the timeline
PC is offline when the unlock command is sent	The command is saved and applied automatically when the PC reconnects
Some PCs ended up in Skipped during a bulk unlock	Use Retry failed or unlock the skipped devices one at a time

See also

• Put a PC on hold — creating a hold without unlocking, from the device menu
• Tech mode log — history of all CRM unlock operations
• Hold mode — what a hold and tech mode mean
• Hall overview — general overview of the Control Center screen