Staff analytics in IZI

Staff analytics in IZI

The Administrators section (path: Analytics → Administrators) shows metrics for every employee who ran shifts in the selected period. It is the primary tool for comparing staff results and calculating bonuses without building manual pivot tables.

The main screen shows a table with one row per staff member: shifts, revenue, bar sales, bar share, clients, and sessions. Clicking a row opens the administrator’s card with a per-shift breakdown and the full metric set — the same as the daily key-metrics dashboard.

Where to find it: CRM → Analytics → Administrators.

Requirement: the ANALYTICS_STAFF_READ permission. Not granted to any role by default except fullAccess. See Access permissions to assign it to a role.

The section is available on desktop only.

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Staff table

The table has one row per staff member whose shifts fall within the selected period. Any column can be sorted.

Column	What it counts	Notes
Administrator	Name of the employee who opened the shift	”Deleted administrator” means the account was removed but the data is preserved
Shifts	Number of shifts in the period	Shifts opened by the schedule (auto-rotation) appear in a separate “No administrator” row
Revenue	Cash method: balance top-ups minus balance refunds, minus service fee	Depends on how many shifts the employee worked — not normalized per hour
Bar	Bar product sales in this administrator’s shifts (bonus payments excluded)	Includes the bar portion of combo packages
Bar share	Bar / Revenue × 100%	Not shown in the total row
Clients	Unique players (by session) in the administrator’s shifts	A player who visited multiple shifts is counted in each — the total row shows a dash
Sessions	Sessions opened during the administrator’s shifts	Summed in the total row

No administrator row

Shifts opened automatically by the schedule have no staff member attached. They appear as a separate row at the bottom of the table. There is no detail card for this row — you cannot drill into it. The row exists for reconciliation: the sum of all rows should equal the club’s overall total for the period.

Edge shifts and dashboard discrepancies

A shift that opened before the filter start but closed inside it (or vice versa) is included in full. As a result, the staff table totals may not match the period analytics for the same date range — this is expected behavior, noted in the tooltip above the table.

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Administrator card

Click any staff member’s row to open their card. The top shows the name and number of shifts in the period. Below are metrics grouped into four sections, followed by a shift table.

Key metrics

Two rows of metric cards — the same metrics shown on the club dashboard.

First row:

Metric	What it counts
Revenue (cash method)	Balance top-ups minus balance refunds in this administrator’s shifts
Revenue (accrual method)	Balance charges for game time and products minus accrual refunds
Tariff sales	Revenue from tariff sessions, including the tariff portion of combos
Bar sales	Revenue from products, including the bar portion of combos
Combo sales	Reference figure: bar + tariff portions of combo packages. Already included in Bar sales and Tariff sales — no double-counting

Second row:

Metric	What it counts
Sessions	Sessions started in the administrator’s shifts
Orders	Bar orders placed during the shifts
Cancelled orders	Cancelled bar orders
Play time	Total duration of all sessions
Write-offs	Inventory items written off from stock

Clients

Metric	What it counts
Total clients	Unique players with at least one session in the shifts
New clients	Players registered at the club for the first time during the period
Returning clients	Total clients minus new clients
Registered	Players with a linked phone number
Unregistered	Anonymous players without a phone

Payment methods

Metric	What it counts
Balance top-up	Total top-ups across all payment methods
Cash	Cash top-ups
Card / Terminal	Top-ups via payment terminal
Online payment	Top-ups via online acquiring

KPIs

Metric	What it counts
Average transaction	Total top-up amount / number of top-ups
ARPU (cash method)	Cash revenue / unique payers
ARPU (accrual method)	Accrual revenue / unique clients with an accrual

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Shift table in the card

The lower part of the card lists all of the administrator’s shifts in the period, sorted by open date by default (newest first).

Column	What it shows
Opened	Date and time the shift was opened
Closed	Date and time the shift was closed
Duration	Physical time from open to close. Revenue is counted from the close of the previous shift — not from the open of this one
Revenue	Cash revenue for the shift: top-ups minus refunds minus service fee
Accrual	Accrual revenue for the shift
Clients	Unique players in the shift
New clients	Players registered for the first time during this shift

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ANALYTICS_STAFF_READ permission

The Administrators section is protected by the dedicated ANALYTICS_STAFF_READ permission. Without it, the menu item is hidden and any API query involving the shiftStaffId, shiftStaffName, openedByUserId, or openedByUserName dimensions returns an error.

Server gate logic:

• fullAccess = true — unrestricted access.
• ANALYTICS_STAFF_READ not granted — queries are allowed only against the standard cube list (transactions, sessions, player_products, player_tariffs, warehouse_operations, cash_shifts, service_charges), but staff dimensions are blocked.
• ANALYTICS_STAFF_READ granted, no other analytics permissions — same cube list, no additional analytics.
• ANALYTICS_STAFF_READ granted together with another analytics permission — full staff analytics access plus whatever the other permission allows.

To assign the permission to a role: Settings → Roles → select role → Analytics → Administrators. For a full breakdown of the permission model see Access permissions.

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Things to keep in mind when comparing administrators

Revenue is not normalized. An administrator’s absolute revenue depends on how many shifts they worked and when. A Friday evening shift will bring in more than a Wednesday morning shift — that is a difference in club traffic, not in staff effectiveness. For a fair comparison, look at revenue per shift (revenue / shift count) or revenue per hour (use the duration column in the shift table).

Clients overlap between shifts. A player who visited two different administrators is counted for each one. The Clients column is not summed in the total row — it shows a dash.

Edge shifts are included in full. If a shift opened the day before the selected period, its full data appears in the report. For short date ranges (say, one week) this can produce a noticeable difference from other reports.

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See also

• Analytics overview — all analytics sections and what each covers
• Shift report — per-shift breakdown without staff attribution
• Key metrics dashboard — the same metrics in a daily view
• Access permissions — how to configure ANALYTICS_STAFF_READ for a role