Computer Club Opening Checklist

Computer Club Opening Checklist

To open a computer club on IZI and run the first shift without issues, work through six setup blocks: organization → zones → equipment → tariffs → team → bonus program. Full cycle from scratch to working shift: 2–4 days with equipment ready. Critical path: organization and club must be registered before connecting equipment — without a club in the system, PCs can’t be linked. Each block below is expanded to specific steps in IZI CRM with links to detailed guides.

Why a Checklist Matters

Opening without a structured checklist means missed settings that surface at the worst moment. Typical scenarios: tariff doesn’t work on a specific PC because the device isn’t linked to a zone; bonus doesn’t apply because maxBonusPercent = 0 in the tariff; admin can’t open a shift because their role isn’t assigned. All solvable in minutes, but on opening day with customers — stressful and reputationally risky.

The checklist is ordered by IZI dependencies: can’t create a tariff without a zone, can’t add a device without a club, can’t apply a bonus without an Automations rule. Following the order prevents “set up tariff but it doesn’t work because zone isn’t created.”

What to Decide Before Opening CRM

Two decisions that define all subsequent structure.

1. Hall zone structure — how many zones, which types (Standard/VIP/PS/Console), what names. Zones are painful to change after launch: tariffs and analytics are tied to them. Draw the hall layout on paper before configuring in the system.
2. Tariff lineup — minimum three items: pay-per-session Standard, pay-per-session VIP (if VIP zone exists), multipass. Price these through session unit economics — not “what competitors charge” but “what’s needed for breakeven at your occupancy.”

Methodology: Six Launch Blocks

Block 1. Organization and Club

Step	Action	Where in CRM	Time
1.1	Create organization	Settings → Organization	5 min
1.2	Add club with address, currency, hours	Settings → Clubs → Create	10 min
1.3	Verify currency — can’t change after first session	Club Settings → Currency	2 min
1.4	Verify operating hours — affects daytime bonuses	Club Settings → Schedule	5 min

Critical: club currency is irreversible after the first transaction. Confirm it’s correct before opening.

Block 2. Hall Zones

Step	Action	Details
2.1	Create zones per hall layout	Club → Zones → Add Zone
2.2	Assign zone type (Standard/VIP/Pro)	Type determines app visibility
2.3	Check name — customer sees it in the app	Use clear names, not codes
2.4	Link zones to floor/layout if available	Optional but convenient for large halls

Detailed zone instructions → Hall zone setup.

Block 3. Equipment

Step	Action	Details
3.1	Install IZI Boot on each PC	Download from CRM → Devices → Instructions
3.2	Add device in CRM	Club → Devices → Add
3.3	Link device to zone	Without zone link, tariff doesn’t apply
3.4	Configure Wake-on-LAN	Devices → Settings → WOL
3.5	Test launch on each device	Verify session starts and ends correctly

Detailed equipment instructions → Connecting equipment.

Common mistake: device added but not linked to zone → zone tariff doesn’t work on that PC. Always verify zone link after adding.

Block 4. Tariffs

Minimum tariff set for launch:

Tariff	Type	Zone	Verify
Standard	Pay-per-session	Standard	Price, refund policy, maxBonusPercent > 0
VIP	Pay-per-session	VIP	If VIP zone exists
Monthly multipass	Fixed	All	Validity period, use count
Night (if 24h)	Pay-per-session	All	Active schedule

Critical for bonuses: in every tariff check tariffMaxBonusPercent. If it’s 0 — top-up bonus won’t apply when paying with that tariff. Set to 100% (or needed limit) on all tariffs participating in the bonus program.

Detailed instructions → Tariff setup.

Block 5. Team

Step	Action	Details
5.1	Assign built-in Administrator role to staff, or create custom roles (e.g. Cashier, Manager) with the permission set they need	Settings → Roles
5.2	Add staff with email	Settings → Staff
5.3	Assign roles	Each staff member → assign club role
5.4	CRM onboarding	30 min: shift open, customer, tariff, close
5.5	Explain bonus mechanics	Scripts from Block 6 + bonus section

Minimum admin onboarding (30 minutes):

1. Open shift — Shifts → Open Shift
2. Register customer — Customers → Add
3. Top up balance — Customer → Top Up
4. Start session — Device → Start Session
5. End session — Device → End Session
6. Close shift — Shifts → Close Shift

Detailed instructions → Shift management.

Block 6. Bonus Program (starter config)

For a new club — base three-tier ladder. Full methodology → How to raise average spend via bonuses.

Starter config before accumulating AOV data (first 30 days):

• Tier 1: top-up from 1,000 units → 5% bonus
• Tier 2: top-up from 2,500 units → 12% bonus
• Tier 3: top-up from 5,000 units → 20% bonus

After 30 days recalculate thresholds from real average top-up (P50, P75, P90 of base) and adjust Automations rules.

Illustration: Minimum Viable Club (MVP)

You can open with a minimum set, adding the rest as you go.

Hard minimum for first shift:

Component	Minimum	Can add later
Zones	1 zone (Standard)	VIP, specialty zones
Tariffs	1 pay-per-session	Multipass, combos, night
Devices	1 workstation	Rest as ready
Team	1 admin (Administrator role)	Custom roles (e.g. Manager, Cashier) you create later
Bonuses	Not required day one	Set up in first week

Can’t defer:

• Club currency (irreversible after first transaction)
• Device-to-zone links (tariffs won’t work otherwise)
• Admin role for staff (can’t open shift otherwise)

Setup Steps in IZI (final sequence)

Step 1. Registration (day 1, morning, ~2h)

Create organization → add club → verify currency and operating hours → invite yourself as owner.

Step 2. Zones and equipment (day 1, afternoon, ~3–4h for 20 PCs)

Create zones from hall layout → install IZI Boot on each PC → add devices → link to zones → test WOL on several.

Step 3. Tariffs (day 2, morning, ~2–3h)

Create pay-per-session tariffs for each zone → multipass → verify maxBonusPercent > 0 on all → test transaction.

Step 4. Team and onboarding (day 2, afternoon, ~3h)

Add admins → assign roles → 30-minute basics briefing → practice shift.

Step 5. Bonus program (day 3, ~1h)

Open Automations → create three base ladder rules → test bonus application with test transaction → verify bonus shows in Analytics.

Step 6. Test shift (day 3 or 4)

Open shift → run 2–3 customers through full cycle (registration → top-up → bonus → session → end) → close shift → check Analytics → fix what you find.

Admin Scripts (launch)

1. Registering a new customer

“Let me register you — phone number or email. You top up balance here, then you can do it through the app on your own. Let me show you.”

Registration + information about self-service via app. Immediately reduces desk load.

2. First bonus for a new customer

“When you top up {tier1_amount} or more — you get +{tier1_bonus}% bonus on your balance. That’s {bonus_amount} extra. The bonus is spent on game time and the bar.”

Simple explanation for a new customer. No information overload.

3. Question “how does the balance work”

“You put money into our system — it stays there, gets charged per tariff for game time or when you pay at the bar. Your remaining balance is always visible in the app. It’s yours, it doesn’t disappear.”

Addresses the “where does my money go” concern. Honest explanation.

4. Customer wants to try multiple zones

“Standard — {description_standard}. VIP — {description_vip}, it has {vip_advantage}. Same mechanics, difference is {difference}. Try Standard first, easy to move to VIP later.”

No pressure toward the expensive zone. Customer chooses — trust over immediate upsell.

5. End of shift — satisfied customer

“Enjoyed it? If you have the IZI app — you can see your balance and top up without coming in. Next time will be faster.”

Reinforces the positive experience + app onboarding.

How to Measure First Month Results

After 30 days open Analytics and check three numbers — they tell the whole story of the launch.

1. Unique customers in the month: baseline for acquisition assessment. If < 30 — marketing or location issue. If 50–100 — normal start.

2. D30 retention (returnee share): how many of week-one customers came back. If < 20% — product or onboarding issue. Target: 30%+. More → How to retain newcomers.

3. Average spend (AOV): your baseline for building the bonus ladder next month. How to measure → How to find average club spend.

After 30 days recalculate bonus ladder thresholds from real AOV instead of initial approximate values.

When to Delay Opening

1. Fewer than 80% of PCs ready

Don’t open with half the hall. Customer sits at a broken machine, leaves with a bad impression. Better to open late but without technical failures.

2. Tariffs not tested

If you haven’t run a test transaction through the full cycle — don’t open. Finding bugs with real customers is a bad scenario.

3. No trained admin for first shift

First shift is the most important for club reputation. Owner or best staff member — personally present for the first shift. Not a trainee.

4. Currency not verified

If unsure about currency — create a test transaction with a minimum amount and check the display. Currency cannot be changed after the first transaction.

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Setup parameters (tariffs, bonus thresholds, number of zones) depend on your club format, location, and audience. Checklist is a framework — adapt to your situation.

Related: Hall zone setup · Connecting equipment · Tariffs and pricing · Shift management · How to raise average spend via bonuses · Scaling to a second club · Session unit economics