Player groups in IZI CRM
Player groups in IZI: a segmentation tool for your client base
Section titled “Player groups in IZI: a segmentation tool for your client base”A player group is a named label you attach to clients in IZI. You create the group once at the organization level — “VIP”, “Students”, “Corporate”, “Team” — and then populate it with specific clients in each club. Once a client belongs to a group, that membership becomes a condition: tariffs can be restricted to group members only, discounts can apply exclusively to a segment, and automation rules can fire only when the client is in the right group. A group is a label, not a separate profile: one client can be in several groups at once, and the system checks all of them every time a session starts.
Groups solve one specific problem: giving different categories of clients different conditions without turning your public price list into a sea of manual exceptions.
Where groups are used
Section titled “Where groups are used”| Use case | Example |
|---|---|
| Restricted tariffs | The “Student rate” tariff is visible only to members of the “Students” group |
| Conditional discounts | 15% off daytime hours — only for the “Corporate” group |
| Top-up bonuses | Double bonus on balance top-ups — only for VIP members |
| Automation filters | Promo notification sent only to members of the “Dormant VIP” group |
| CRM filtering | Quickly find all employees of a partner company |
How groups relate to segments
Section titled “How groups relate to segments”IZI has two similar concepts that are easy to confuse.
A customer segment is an automatic behavior-based classification: new, regular, dormant, VIP. The system updates it on its own based on activity — the club owner does not manage it manually.
A player group is a manual label (or one set by an automation). You decide who belongs and by what criteria: student status, a corporate agreement, participation in a team.
Both tools complement each other: segments give you a real-time picture of your base; groups give you precise conditions for pricing and automation policies.
Two-level architecture
Section titled “Two-level architecture”Player groups in IZI operate on two levels:
- Organization — this is where groups are created, named, and deleted. The “VIP” group exists once for the whole network; renaming it takes one action in one place.
- Club — this is where membership is managed. Club A can have different VIP clients than Club B. That is expected behavior: audiences differ across locations.
This architecture means you can add new clubs without reconfiguring everything: the groups already exist at the org level, and you only need to populate them locally.
Permissions
Section titled “Permissions”There is no hard limit on the number of groups. Managing them requires the appropriate role permissions:
| Action | Level | Permission |
|---|---|---|
| View groups | Organization / club | PLAYER_GROUP_READ |
| Create / rename a group | Organization | PLAYER_GROUP_CREATE / PLAYER_GROUP_EDIT |
| Delete a group | Organization | PLAYER_GROUP_DELETE |
| Add / remove a client | Club | PLAYER_GROUP_ASSIGN |
This lets you, for example, give an admin the ability to manage group membership while reserving the creation of new groups for the owner.
Related pages
Section titled “Related pages”- How to use player groups: students, teams, corporate clients — full setup guide with step-by-step instructions
- Discounts and promotions in IZI — linking discounts to specific groups
- Automations overview — using groups as conditions and filters in automation rules
- Customer segments in IZI — automatic behavior-based classification
Frequently asked questions
What is a player group in IZI?
A player group is a named segment inside your client base, created once at the organization level and available across every club in your network. You assign one or more groups to a client (for example, VIP, Students, Corporate), and the system uses that membership as a condition when applying discounts, tariffs, and automation rules.
How do player groups differ from customer segments?
Customer segments in IZI are automatic behavior-based classifications (new, regular, dormant, VIP) that the system recalculates on its own. Player groups are manual labels — or labels set by an automation — that you define and assign by your own criteria: a student ID, a corporate contract, reaching a spending threshold.
Can one client belong to multiple groups at once?
Yes. A single client can be in the Student, VIP, and Team groups simultaneously. The system checks all groups at the moment each session starts or an automation fires.
Are groups shared across the whole network or per club?
Groups are created once at the organization level and carry the same name in every club. Membership, however, is managed per club: Club A may have different VIP members than Club B. That is by design — audiences vary across locations.