Troubleshooting IZI: Problem Resolution Reference

Troubleshooting IZI

This section collects common failures and quick fixes. Structure: symptom → likely cause → actions. Most issues resolve in 2–5 minutes without contacting support.

Club issues fall into three categories: equipment (PC offline, agent not connecting), sessions (stuck, won’t end, won’t start), and finance (payment not processing, shift won’t close, acquiring problems). Each category has a dedicated article with a diagnostic algorithm.

If an issue isn’t resolved by the articles, contact details for IZI support are included along with guidance on how to write a support request to get a faster response.

What’s in this section

• Troubleshooting Overview — where to start diagnosis, map of common issues
• PC Offline — why a PC appears grey on the hall map and how to restore the connection
• Session Stuck — session won’t end or is frozen, what to do without data loss
• Payment Failed — card not processing, acquiring not responding
• CloudPayments Issues — specific errors in the CloudPayments integration
• Shift Won’t Close — why a cash shift is blocked and how to unblock it
• Error Reference — IZI CRM error codes with explanations
• Contact Support — how to reach support and what to include in a request
• Support Contacts — IZI team contact channels

See also

• Equipment Setup
• Hall Real-Time
• Transactions