Session in a Gaming Club — IZI Definition
A session is one continuous block of gaming time a customer spends on a specific device, opened under a defined tariff (the rule that sets the price, schedule, and expiry conditions for time). It starts the moment an admin or the player launches the device under a tariff, and ends on manual close or when paid time expires automatically. Sessions are the atomic unit of accounting in IZI: they roll up into revenue, hall utilization, ARPU, and sessions per player. You can review all sessions in Analytics → Session Report, where every session appears as its own row with player, tariff, device, duration, and amount.
What a session record contains
Section titled “What a session record contains”| Field | What it means |
|---|---|
| Device | The PC, console, or seat in the hall |
| Player | A club member with a profile — or a guest record without a phone number |
| Tariff | The time-selling rule under which the session was opened |
| Start time | When the device was opened |
| End time | When it was closed — manually or automatically |
| Duration | Actual time spent |
| Amount | Cost under the tariff (bar and add-on sales are separate) |
| Zone | The zone the device belongs to |
| Shift | The admin shift during which the session was opened |
How a session opens and closes
Section titled “How a session opens and closes”A session can be opened in three ways: through the CRM cashier interface (admin picks a device and tariff), through a self-service kiosk (player does it themselves), or through the IZI mobile app if the club has enabled that channel in the tariff settings.
Closing happens:
- Manually — the admin ends the session at the register
- Automatically — when paid time runs out (hourly tariffs)
- By schedule — if the tariff has a usage time window
When a session closes early, the remaining time is handled according to the tariff’s refund policy: it carries over to the account, is forfeited, or converts to bonus balance.
Why sessions matter to a club owner
Section titled “Why sessions matter to a club owner”Sessions are the building block of all club analytics. Without accurate session records you cannot reliably measure any key metric:
- Gaming time revenue — the sum of all closed sessions in a period
- Hall utilization — occupied seat-hours divided by available seat-hours, calculated from sessions
- ARPU — revenue divided by the number of players who had at least one session in the period
- Sessions per player — total sessions divided by unique players
An open but unclosed session distorts every one of these figures: time keeps running, the device is marked occupied, but no amount is recorded in the report. IZI flags these cases in the Session Report — it is worth checking them at the end of every shift.
Sessions also drive operational decisions beyond reporting. If the Load tab shows that seats in a particular zone are idle on weekday mornings, that is data for a promotional tariff. If a player’s session count drops month over month, that is an early churn signal visible before revenue is affected. The session record is the primary source of truth for every strategic and tactical decision a club owner makes.
Where to view sessions in IZI
Section titled “Where to view sessions in IZI”Analytics → Session Report has three tabs:
- Metrics — aggregates for the period: session count, total and average duration, revenue, average ticket
- Load — a heatmap by hour of day and day of week, showing which slots are busy and which sit idle
- List — every session as a filterable row by player, zone, tariff, admin, and status
Related terms
Section titled “Related terms”- Tariff — the time-selling rule under which a session is opened
- Sessions per player — average number of visits per active player per month
- Hall utilization — share of occupied seat-hours; derived from sessions
- ARPU — revenue per active player; numerator is session totals, denominator is players with sessions
- Shift — admin work period; all sessions are linked to a shift
- Bonus balance — internal credit that leftover time may convert into on session close
- Zones — Standard, Pro, VIP; sessions are tracked separately per zone
Frequently asked questions
What is a session in a gaming club?
A session is one continuous block of gaming time on a specific device. It starts when an admin (or the player at a self-service kiosk) opens a tariff on a device, and ends when the session is closed — manually or automatically when paid time runs out. Two visits on the same day produce two separate sessions.
How is a session different from a visit?
A visit is the fact of a customer entering the club. A session is a specific device + a specific tariff + a time interval. One visit usually contains one session. If a player moved to a different device with a new tariff open, that counts as two sessions.
What happens to a session when a player leaves early?
It depends on the tariff's refund policy: the remaining time is either held on the account, forfeited, or converted to bonus balance. This is configured in Tariffs under the Refund Policy block.
Where can I see all sessions for my club in IZI?
Go to Analytics → Session Report. Three tabs are available: Metrics (aggregates), Load (hourly/daily heatmap), and List (every session as a row with player, tariff, device, amount, and duration).