Tariffs in IZI CRM

Tariffs in IZI CRM

A tariff in IZI is what a player purchases to start a gaming session. It sets the price of playing time, the zones available for that plan (PC stations, PlayStation seats, VIP areas, and any other distinct spaces defined in your club), the channels and time windows through which it can be purchased, and the rules that govern any unused time remaining at the end of a session. Every pricing plan your club offers — hourly rates, flat-rate night packages, multipass bundles, promotional offers — is created and managed in the Tariffs section of the IZI CRM. Because tariffs control both access to club zones and what appears on the client account, they are the central configuration object that connects pricing, scheduling, and session logic in a single place. Getting tariff configuration right lets front-desk staff sell quickly, lets players self-serve through the app or widget, and gives management full visibility into which plans are driving revenue in analytics.

Every tariff is built from three required blocks: expiration conditions, a sales policy, and a usage policy. Without at least one active sales policy the tariff cannot be purchased. Without at least one usage policy with per-zone prices no session can be started. This separation gives you precise control — for example, the same tariff can be sold only through the front desk on weekdays, but through the mobile app at any time.

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Tariff structure

Core fields

When you click Add in the Tariffs section, you fill in the following fields:

Field	Purpose
Tariff name	Shown to staff and in client-facing interfaces
Tariff group	Category for organizing tariffs in the list and booking widget
Description	Optional details displayed in the tariff card
Maximum bonus percentage	Caps the share of the price that can be paid with bonus balance

A tariff group is required for the tariff to appear in the booking widget or mobile app. Without a group the tariff is created but not surfaced to players. Within a group, tariffs can be reordered by dragging — this controls the display order that players see.

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Expiration conditions

Expiration conditions define when a purchased tariff runs out. You can add multiple conditions; the tariff expires as soon as the first one is met (OR logic). With no conditions set, the tariff never expires.

Condition type	How it works
Time from purchase	Expires N minutes / hours / days after the purchase timestamp
Time from first use	The countdown starts on the first session start, not at purchase
Total gaming time	Expires after N minutes / hours of actual in-session time have been used
Number of uses	Expires after N sessions (1 = single-use, 10 = multipass)
Fixed date	Valid until a specific calendar date (that date is not included)

Combining total gaming time with number of uses is the typical multipass setup: a player can enter up to 10 times but consume no more than 20 hours total.

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Remainder policy

The remainder policy controls what happens to unused time when a session is closed before the tariff is exhausted:

• Keep remainder — unused time stays on the tariff and carries forward to the next session.
• Refund to bonus — when the session ends the unused time is converted proportionally and credited to the player’s bonus balance.
• Burn remainder — unused time is discarded.

For a single-use tariff (1 use), Keep remainder is not available — only Refund to bonus or Burn remainder apply.

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Sales policy

A sales policy defines when and through which channels a tariff can be purchased. One tariff can have multiple sales policies — for different schedules or different sales channels.

If no policy is currently active, the tariff cannot be bought.

Sales policy fields

Field	Purpose
Schedule	The time window during which the tariff is available for purchase
Purchase channels	Where the tariff can be sold: CRM, mobile app, web widget, club card terminal

Purchase channels

Channel	Description
CRM	Front desk — staff sell the tariff through the CRM interface
Mobile app	Player purchases independently through the club’s mobile app
Web widget	Purchase through the web interface on the club’s website
Club card terminal	Self-service kiosk inside the club

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Usage policy and pricing

A usage policy defines when a session can be started and the price per zone. One tariff can have multiple usage policies — for example, a “Night” tariff with one policy for weekday evenings and another for weekends.

Usage policy fields

Field	Purpose
Start schedule	Defines when a session can begin under this tariff
End schedule (optional)	Allows sessions to finish within a different time window
Per-zone prices	Each zone has its own price; price 0 means the tariff is free in that zone

If a zone is not selected in the usage policy, the tariff is unavailable in that zone. This lets you create a tariff that applies only to PC stations, or only to a VIP area, without duplicating your pricing configuration.

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Tariff list and archive

In the list, tariffs are grouped by category (tariff group). For each tariff the list shows:

• name and group;
• price range across all zones;
• active purchase channel icons.

Filters let you search by name, group, and purchase channel.

You can archive a tariff to remove it from sale without deleting any data. Switch to the Archive tab to view or restore archived tariffs at any time. IZI uses soft deletion: session history and order records are always preserved, so archiving a tariff never affects past transaction data.

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Step-by-step: creating a tariff

1. Go to Tariffs and click Add.
2. Enter the Tariff name and, if needed, assign a Tariff group.
3. Set the Maximum bonus percentage if you want to limit bonus payment.
4. In the Expiration conditions block, click Add condition and choose a type. Add as many conditions as needed.
5. In the Usage policy block, click Add usage policy: choose a start schedule and enter prices per zone.
6. In the Sales policy block, click Add sales policy: choose a schedule and select purchase channels.
7. Click Save.

The tariff is immediately available for sale through the configured channels and schedule.

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Common questions

The tariff is created but does not appear in the booking widget. Check that the tariff has been assigned a tariff group, that a sales policy is active with the correct channel and schedule.

I want different prices on weekdays and weekends. Add two usage policies to the same tariff, each with a different schedule and different per-zone prices.

I need a tariff that applies to one zone only. In the usage policy, select only the zone you need — leave the others without a price.

How do I prevent players from buying a tariff through the app? In the sales policy, select only the CRM channel. The mobile app will not show this tariff.