Tariffs Overview
Tariffs are what players purchase to start gaming sessions. Each tariff defines how much time (or how many sessions) the player receives, when and where it can be bought, and what happens to any unused balance when a session closes early. The Tariffs section in IZI CRM has four sub-sections: Tariffs, Categories, Discounts, and Schedules.
Tariff fields
Section titled “Tariff fields”| Field | Purpose |
|---|---|
| Name | Displayed to players on the kiosk and in session summaries |
| Category | Groups tariffs in lists and client-facing interfaces |
| Description | Optional extra detail shown alongside the name |
| Max bonus % | Maximum share of the price that can be paid with a player’s bonus balance |
Expiry conditions
Section titled “Expiry conditions”Expiry conditions define when a purchased tariff becomes invalid. You can set multiple conditions — the tariff expires as soon as the first one is met.
| Condition | How it works |
|---|---|
| Time from purchase / first use | Expires N hours or days after activation |
| Gaming time | Expires after N minutes or hours of actual play time |
| Session count | Expires after N completed sessions |
| Fixed date | Expires on a specific calendar date |
Combining conditions is a practical way to handle, for example, a 10-hour multipass that also expires 30 days after purchase — whichever limit is reached first.
Sales policy
Section titled “Sales policy”A sales policy controls when and where a tariff can be sold:
- Schedule — the time window during which the tariff appears as available for purchase
- Sales channels — CRM counter, kiosk, mobile app, and any other configured channel
You can attach multiple sales policies to a single tariff. This lets you, for instance, sell a “peak hours” tariff only through the CRM counter during evenings while making a discounted off-peak version available on the kiosk at other times.
Usage policy
Section titled “Usage policy”A usage policy controls how the tariff is consumed once it has been sold:
- Start schedule — defines the time windows during which sessions on this tariff can begin
- Extended end schedule — an optional wider window for finishing a session that started on time (for example, a session that starts before midnight may be allowed to run past it)
- Zone-based pricing — different rates can apply for different gaming zones within the same tariff
Refund policy
Section titled “Refund policy”The refund policy determines what happens to unused time when a staff member manually closes a session before the tariff has fully expired:
- Preserve remainder — unused time stays on the tariff; the player can resume later
- Burn remainder — unused time is forfeited
When you choose to burn the remainder, IZI can optionally credit its proportional value to the player’s bonus balance, which softens the impact and encourages return visits.
Categories
Section titled “Categories”Tariff categories organise tariffs into named groups. Each category has only a name. You create, rename, and delete categories here; the assignment itself is made on the individual tariff form.
Discounts
Section titled “Discounts”Tariff discounts apply a percentage reduction to the price of selected tariffs for selected player groups.
Each discount rule specifies:
- Target — one or more tariff categories and/or individual tariffs
- Conditions — player groups the discount applies to (leave empty to apply to everyone)
- Percentage — the discount size (0–100 %)
Discounts are evaluated at the time of sale, so a player who belongs to a group with a configured discount automatically sees the reduced price when buying through any channel. See Clients overview for how player groups are defined.
Schedules
Section titled “Schedules”Schedules are reusable time-range rules referenced by tariff policies, screensaver rules, and banner rules. Defining them once and linking them to multiple tariffs avoids duplicated configuration and ensures consistency when operating hours change.
Each schedule defines:
| Setting | Description |
|---|---|
| Days of week | Which days the schedule is active |
| Time intervals | Specific hours (overnight spans crossing midnight are supported) |
| Include dates | Specific dates when the schedule is active regardless of day-of-week |
| Exclude dates | Specific dates when the schedule is inactive |
| Valid from / valid until | Optional overall date range for the schedule itself |
IZI ships a built-in Always schedule that cannot be edited or deleted. Any custom schedule can be cloned.
See also
Section titled “See also”Frequently asked questions
What is a tariff in IZI?
A tariff is a purchasable item that gives a player a defined amount of gaming time — or a number of sessions. It controls when and where the time can be bought, how long it stays valid, and what happens to any unused balance when a session ends early.
Can one tariff have different prices for different zones?
Yes. Each usage policy supports zone-based pricing, so a VIP room or a console zone can carry a different rate than the standard PC area — all within the same tariff.
What happens to unused time when a session ends early?
That depends on the refund policy you set. You can either preserve the remainder so the player can use it later, or burn it immediately. If you burn it, you can optionally convert the leftover value into bonus balance at a proportional rate.
How do sales channels work?
A sales policy ties a tariff to specific channels — CRM counter, kiosk, mobile app, and so on — as well as to a time schedule. You can stack multiple sales policies on one tariff to sell it through different channels at different times.
What is a schedule and where is it used?
A schedule is a reusable time-range rule: days of the week, specific hours (including overnight spans), include/exclude dates, and an optional overall validity window. Schedules are referenced in tariff sales policies, usage policies, screensaver rules, and banner rules.
Can I clone a schedule?
Yes. IZI lets you clone any custom schedule. The built-in Always schedule cannot be edited or deleted.