Creating a Subscription in IZI CRM: Monthly, Hour Package

Published: 2026-05-31· IZI Team

Creating a Subscription in IZI CRM: Monthly, Hour Package

A subscription in IZI is a tariff with a fixed hour volume and a strict validity period. The client pays once a month (or quarter) and receives a set number of hours to use before the period ends. To create: open “Tariffs” → “Add tariff” → set the hour volume, validity period in days, refund policy for remaining hours at expiration → save. The subscription will appear at the register and in the IZI mobile app.

Two subscription formats

Package subscription — a fixed hour volume (40h, 60h, 80h) for a period (30/90 days). Best for high-frequency clients who prefer knowing in advance how many hours they have.

Unlimited subscription in a window — the client pays for a time window (e.g. daytime weekday hours) and plays without limits within that window. Expiration is by schedule, not by volume. The key product for low-load periods.

This guide covers both formats, noting where their settings diverge.

What you’ll need before starting

Data on the average visit frequency and average session length of your top client segment (how to measure)
Your base hourly tariff — for calculating the subscription discount
A format decision: package (hours+days) or unlimited in a window (schedule)

Step 1. Open “Tariffs” and add a tariff

CRM menu → the relevant club → “Tariffs” → “Add tariff”.

Step 2. Name, group, description

Name: include format and volume directly in the name. Examples:

“Subscription 40h / 30 days”
“Monthly package 60h”
“Daytime unlimited (weekdays 10:00–18:00)”

Group: create an “Subscriptions” group separate from “Multipass” and “Day Tariffs.” Different pricing products in different groups — the cashier won’t get confused.

Description (visible in the mobile app): briefly explain conditions — “60 hours of gaming time, 90-day validity, remainder preserved.”

Step 3. Price

The subscription price is lower than the sum of the equivalent number of individual hourly tariffs.

Parametric discount formula:

The subscription discount should be higher than that of a multipass of the same volume — a subscription requires a regular commitment from the client, and this should pay off for them.

Guide: if the hourly tariff = P per hour, and the subscription for N hours costs A:

Discount = 1 − A / (P × N)
Typical range for package subscriptions: 25–35%

With different base prices P, the formula doesn’t change — it works for any currency and region.

Step 4. Expiration condition — package format

For a package subscription (hours + period):

“Expires after X hours of use” — the primary condition.
“Expires X days after purchase” — the hard deadline. For a monthly subscription: 30 days. Quarterly: 90 days.

Both conditions active simultaneously — the package closes by whichever comes first.

Important: for a subscription the period should be stricter than for a multipass. This creates an incentive to visit regularly rather than accumulate the package. A client who bought 60h for a month will come more frequently than one with 60h and no deadline.

Step 5. Expiration condition — unlimited format in a window

For an unlimited subscription:

“Expires X days after purchase” — the subscription validity period (30, 90 days).
Start schedule (in the usage policy) — the time window during which a session can be started.

No hour limit — only schedule and period. A client who bought a “morning unlimited for a month” plays every weekday from 10:00 to 17:00 without hour tracking.

Step 6. Refund policy

For subscriptions we recommend “Return to bonus balance” upon expiration if the volume hasn’t been used. This is fair for the client and money stays in the club.

If you choose “Burn remainder” — some clients will perceive it as losing hours they paid for. For retaining your top segment, this is a risk.

For early session ending: “Keep remainder” — the standard for subscriptions.

Step 7. Maximum bonus percentage

Subscriptions are a product for your most valuable client segment. It’s recommended to limit bonus payments: 0–15%. This protects live revenue from being absorbed by bonus balances accumulated through other programs.

Step 8. Start schedule (for unlimited and restricted subscriptions)

For an unlimited window subscription — in the “Usage policy” block, select a start schedule. This is the time window during which a session can be started with the purchased subscription.

Example: “Daytime subscription (10:00–18:00 Mon–Fri).” A client attempting to log in at 19:00 will see that the tariff is not active at that time.

For a package subscription without hour restrictions — no start schedule is needed.

Step 9. Save and verify

Checklist for package subscription:

Both expiration conditions are active (hours + days)
Package price reflects the discount vs. hourly
Test sale: purchase the subscription, start and end several short sessions — remaining hours are deducted correctly
At 0 hours remaining — a session cannot be started
Remainder is visible in the client card

Checklist for unlimited:

Start schedule is set correctly
The tariff is available at the register at all times (for sale) but sessions can only start in the window
A session is not interrupted if the client continues playing after the window closes (a running session is not cut off)

Financial considerations

Subscription refund before expiration. If a client wants a money refund for an unused subscription — the financial refund policy is set at the tariff level and club operational rules. IZI allows configuring a refund via an order. Specific terms and conditions are part of your agreement with the client, not a system setting.

Fiscal requirements. A receipt is generated when a subscription is sold. A correction receipt is issued for refunds. Exact requirements depend on the club’s jurisdiction. Consult your accountant or contact IZI support for your region.

What’s next

Frequently asked questions

What is the difference between a subscription and a multipass in IZI?

A multipass is an hour package without a strict period tie (60 days, 90 days). A subscription is a package with a strict period tie (monthly, quarterly): after the period ends the remainder burns even if hours were not used. A subscription creates a regular monthly payment from the client.

What happens to unused hours when a subscription expires?

Depends on the refund policy in the tariff card. With 'Burn remainder' — hours are voided. With 'Return to bonus balance' — converted to bonuses proportionally. We recommend 'Return to bonus' — it's fair for the client and money stays in the club.

How do I set up a subscription that can be activated on any day?

Use the 'X days from purchase' expiration condition instead of a fixed date. Then each buyer gets exactly 30/60/90 days from their purchase date, not everyone expiring on the same day.

Can the subscription be restricted to certain hours of the day?

Yes. The start schedule in the usage policy defines windows during which a session can be started with this tariff. For example, 'only 10:00–18:00' — a morning/daytime subscription for students.

Can unused hours be carried over when renewing a subscription?

In the base IZI mechanism, the remainder from an expired tariff is not automatically carried over to a new one. For a better client experience, use 'Return to bonus balance' as the refund policy — the client receives compensation for unused hours.

How do I create a 'family' or 'corporate' subscription for multiple people?

Create a tariff as a regular subscription with a larger hour volume. For corporate clients — a separate client group in the CRM linked to a discount or separate tariff. Technically IZI doesn't have a built-in 'family tariff' concept — this is modeled via multiple tariffs or client groups.