Sales scripts library for computer club admins

Scripts library for club administrators

All scripts below are copy-paste ready. Replace {placeholder} with your club’s real data and distribute to admins.

Greeting a new client

Hello! Is this your first time here?

[If yes:]
Great, let me show you how everything works. We have {number} stations,
standard tariff is {price} per hour. If you top up from {amount} you get
{percent}% as bonus credits, which you can spend on your next session.

How long are you planning to stay?

[After their answer:]
Then I'd recommend topping up {recommended amount} — you'll hit the
bonus tier and save {savings amount} compared to paying hourly each time.

Upsell during top-up

[Client names a top-up amount below the bonus threshold:]

By the way, if you top up {bonus threshold} instead of {client's amount} —
you'll get {percent}% as a bonus. That's {bonus amount} extra,
you can spend it today or next time.

Selling multipass

[Client is a regular who visits frequently:]

I see you come in often. It might make sense to get the multipass for
{number} hours at {price} — that's {price per hour} per hour instead of
{standard price}. You'd save {savings} for the same amount of gaming.

Hours don't expire, valid for {validity period}.

[If hesitating:]
You could try the minimum pack of {minimum hours} hours for {price} —
if you like it, you can add more anytime.

Handling the “too expensive” objection

[Client: "You're more expensive than [other club name]"]

I understand. We offer {specific difference: 144Hz monitors / new chairs /
AC / quiet zone}. Plus the deposit bonus from {amount} — {percent}%
comes back to your balance, so the real hourly rate is lower.

Want to try it once — you can decide after that?

Handling the “no card/cash” objection

[Client: "I can only pay by card / only cash"]

We accept both cards and cash. You can also top up through
the IZI mobile app — you can see your balance and visit history there too.

Answering “what do you have that’s interesting”

Right now there's {current promotion — one sentence}.

Ongoing: deposit bonus from {amount} — {percent}%,
multipass for {number} hours at {price},
tournaments for {game} — next one is {date}.

What interests you most?

Inviting to subscribe to Telegram

[After payment or when client is waiting:]

By the way, we have a Telegram channel — we post promotions before
anyone else and tournament schedules. Subscribe — next time you'll
know what's on before you even arrive. [QR code at desk]

Closing the visit and encouraging return

[When client is leaving:]

How was everything? [pause]

You still have {balance remaining} in your account. Next time you come —
just give your name, everything's saved.

See you soon!

How to use the scripts

1. Print and keep at the register — new admins can refer to them at first
2. Update amounts, tariffs, and promotions in {placeholder} monthly — a script with outdated data loses its value
3. Best source for new phrases: your most experienced admin. Ask what they say when a client agrees — and add it to the template