Client survey templates for a computer club

Client survey templates for a club

Replace {placeholder} with real data. Publish in the Telegram channel or print for a paper survey at the register.

Survey 1 — NPS (5 minutes, 3 questions)

Run quarterly. Fast, gives a comparable metric over time.

📋 Client Survey — {Club Name}

1. On a scale of 1 to 10, how likely are you to recommend
   our club to a friend or colleague?

   1 — 2 — 3 — 4 — 5 — 6 — 7 — 8 — 9 — 10

2. What do we need to improve most urgently?
   (write your answer)

   ____________________________

3. What do you like most?
   (write your answer)

   ____________________________

Thank you! Your answers help us get better.

Survey 2 — Service quality (7 questions)

Run every six months or after a team change.

📋 Tell us about your experience at {Club Name}

1. How often do you visit our club?
   □ First time   □ A few times a month
   □ Once a week   □ Several times a week

2. Rate the quality of equipment (computers, monitors, peripherals):
   □ Excellent   □ Good   □ Satisfactory   □ Poor

3. Rate the work of the admins:
   □ Excellent   □ Good   □ Satisfactory   □ Poor

4. Rate the cleanliness and atmosphere:
   □ Excellent   □ Good   □ Satisfactory   □ Poor

5. Are you satisfied with current prices?
   □ Yes, it's fine   □ Slightly expensive   □ Expensive

6. Which game do you want to see in the next tournament?
   ____________________________

7. What should we add or improve?
   ____________________________

Survey 3 — Telegram poll (vote for a new feature)

Publish directly in Telegram channel using the built-in “Poll” feature.

What should we add to the club first?

▶ Console zone (PS5/Xbox)
▶ VR headsets
▶ Billiards/table football
▶ Better sound/headsets at stations
▶ Expanded food & drink menu

Which tournament should we run next?

▶ CS2
▶ Dota 2
▶ Valorant
▶ FIFA / EA Sports FC
▶ Another game (write in comments)

Is our current schedule convenient for you?

▶ Yes, it's perfect
▶ I'd like earlier opening (before {current opening time})
▶ I'd like later closing (after {current closing time})
▶ I'd prefer 24/7 operation

Survey 4 — Post-promotion mini-survey (2 questions)

Publish 1–2 days after a promotion ends.

Did you participate in the "{promotion name}" promotion?

▶ Yes, I liked it
▶ Yes, but the conditions weren't very clear
▶ No, I didn't know about it
▶ No, the conditions didn't suit me

Would you want a similar promotion again?

▶ Yes, repeat it
▶ Yes, but lower the threshold
▶ Better to try a different mechanic
▶ Doesn't matter to me

How to publish surveys

In Telegram channel:

• Use the built-in “Poll” tool for multiple-choice options
• For open questions — publish the text post and ask people to reply in comments
• Add: “Takes 1 minute, directly influences what we change”

On paper:

• A6 format (half A5) — fits on the admin desk
• Pencil nearby or QR code sticker linking to a Google Form
• Admin actively prompts: “Feel free to fill this out while you wait / while you’re topping up”

Via QR code to Google Form: Create a form with the same questions → print a QR code → place at workstations and the admin desk.