IZI Billing FAQ: Subscription, Payments, Plans — 20 Questions
IZI Billing FAQ: Subscription, Payments, Plans
Section titled “IZI Billing FAQ: Subscription, Payments, Plans”Everything about the IZI subscription: how to start, what’s included, how to pay, what happens with payment issues and how to get documents.
Getting Started and What’s Included
Section titled “Getting Started and What’s Included”Q: Can you use IZI for free?
Section titled “Q: Can you use IZI for free?”A: Yes. New organisations get a trial period with full platform access — no feature restrictions, no need to enter payment details. Real sessions in the trial are allowed — this is not a demo environment. Details: IZI Trial Period.
Q: What is included in the base IZI plan?
Section titled “Q: What is included in the base IZI plan?”A: Hall management (zones, devices, sessions), cash shifts, rates and schedules, client database with history, team with role-based access, club analytics and the IZI mobile app for players. Advanced modules (stock management, deep analytics, automations, loyalty programme) may be in higher plans.
Q: How much does an IZI subscription cost?
Section titled “Q: How much does an IZI subscription cost?”A: Cost depends on the pricing plan and region. Current prices in your currency — in Organisation → Billing in your IZI account. Typical model: monthly or annual payment per organisation, cost scales with number of clubs or devices.
Q: Do you need to enter payment details when registering?
Section titled “Q: Do you need to enter payment details when registering?”A: No. Card or payment method details are only requested when moving to a paid plan, not at registration or trial start.
Q: Does data from the trial carry over after moving to a paid plan?
Section titled “Q: Does data from the trial carry over after moving to a paid plan?”A: Yes, fully. Zones, devices, rates, client database, transaction history — everything remains. Nothing needs to be reconfigured.
Activation and Payment
Section titled “Activation and Payment”Q: How do you pay for an IZI subscription?
Section titled “Q: How do you pay for an IZI subscription?”A: Open Organisation → Billing, select the plan and billing period (monthly or annual), add a payment method and confirm the payment. The subscription activates immediately after a successful transaction.
Q: What payment methods are available?
Section titled “Q: What payment methods are available?”A: Bank card (Visa, Mastercard), invoice payment from a legal entity, regional payment systems. Current list of methods and available currencies is displayed in Billing when checking out — depends on your region.
Q: How do you pay if the organisation is a legal entity?
Section titled “Q: How do you pay if the organisation is a legal entity?”A: Contact IZI support via in-app chat and request invoice issuance. The IZI team will prepare the necessary documents for company payment.
Q: Is there a discount for annual payment?
Section titled “Q: Is there a discount for annual payment?”A: Generally yes — annual payment is better value than monthly. Current discount terms — in the Billing section or from the IZI team.
Plan Management
Section titled “Plan Management”Q: Can you change the pricing plan?
Section titled “Q: Can you change the pricing plan?”A: Yes, via the Billing section in the CRM. When upgrading — access to new features opens immediately. When downgrading — switches at the start of the next billing period; current plan access is maintained until the switch.
Q: How does the subscription work with multiple clubs?
Section titled “Q: How does the subscription work with multiple clubs?”A: The subscription is tied to the organisation and covers all clubs in it. Cost scales per the chosen plan terms. When adding a new club, cost recalculates automatically.
Q: Can you cancel the subscription?
Section titled “Q: Can you cancel the subscription?”A: Yes. After cancellation, access is maintained until the end of the paid period. After that — limited access mode. Organisation, club, client and transaction data is stored per IZI’s data retention policy.
Q: Can you extend the trial if you didn’t finish setting up?
Section titled “Q: Can you extend the trial if you didn’t finish setting up?”A: In standard terms trials don’t auto-extend. Contact IZI support via in-app chat before the trial ends — extensions are considered individually.
Overdue and Restoration
Section titled “Overdue and Restoration”Q: What happens with an overdue payment?
Section titled “Q: What happens with an overdue payment?”A: Several days before the charge date, the system sends a notification to the owner’s email. After the paid period expires, the CRM enters limited access mode — data is preserved, new operations are unavailable. Access restores automatically after payment.
Q: Is data deleted on overdue payment or subscription cancellation?
Section titled “Q: Is data deleted on overdue payment or subscription cancellation?”A: No. Data (clients, transactions, club settings) is stored per IZI’s data retention policy regardless of subscription status.
Q: The CRM shows a limited access message — what do I do?
Section titled “Q: The CRM shows a limited access message — what do I do?”A: Open Organisation → Billing and check subscription status. If expired — pay for the next period. If payment went through but access hasn’t restored — contact support via chat.
Documents and Reporting
Section titled “Documents and Reporting”Q: Where do you download payment documents?
Section titled “Q: Where do you download payment documents?”A: In the Billing → Payment History section — a list of all payments with dates and amounts. Documents (receipt, invoice) are available for each payment.
Q: How do you get documents in a specific format (invoice, act for accounting)?
Section titled “Q: How do you get documents in a specific format (invoice, act for accounting)?”A: Contact IZI support via in-app chat or email — the team will prepare the required documents.
Q: Which email do payment notifications go to?
Section titled “Q: Which email do payment notifications go to?”A: To the email entered when registering the owner account. Change it in profile settings.
Related
Section titled “Related”Frequently asked questions
How do you pay for an IZI subscription?
Organisation → Billing → select a plan → choose billing period (monthly or annual) → add a payment method → confirm. The subscription activates immediately after a successful transaction.
What is included in the IZI base plan?
Hall (zones, devices, sessions), cash shifts, rates, analytics, team with roles, client database and the IZI mobile app for players. Advanced modules (stock, automations, deep analytics) may be in higher plans.
Can you use IZI for free?
Yes, new organisations get a trial period with full access. No payment details needed to start. After the trial — move to a paid plan.
What happens if you don't pay on time?
The CRM enters limited access mode: you can log in, data is preserved, but active operations are unavailable. Access is restored automatically after payment.
How do you get payment documents?
Generated automatically after each payment and available in Billing → Payment History. For documents in a specific format — contact support.
Is there a discount for annual payment?
Generally yes. Current terms — in the Billing section of your account or from the IZI team.
How does the subscription work with multiple clubs?
The subscription is tied to the organisation and covers all clubs in it. Cost scales depending on the chosen plan and number of clubs or devices.
Can you change the pricing plan?
Yes, via the Billing section. Upgrading — access to new features opens immediately. Downgrading — at the start of the next billing period.