Gaming Club Owner FAQ: Top 30 Questions About IZI
Gaming Club Owner FAQ: Top 30 Questions About IZI
Section titled “Gaming Club Owner FAQ: Top 30 Questions About IZI”The most common questions club owners ask before and after launching IZI CRM — from registration and subscription to analytics and multi-location management.
Getting Started and Registration
Section titled “Getting Started and Registration”Q: What is IZI and who is it for?
Section titled “Q: What is IZI and who is it for?”A: IZI is a cloud-based CRM for computer clubs. It covers the full operational cycle: hall management, cash shifts, client billing, analytics, loyalty programme and a mobile app for players. Suitable for a single club and for networks with multiple locations.
Q: Can you try IZI for free?
Section titled “Q: Can you try IZI for free?”A: Yes. New organisations get a trial period with full platform access — no feature restrictions, no need to enter payment details. Real sessions in the trial are allowed — this is not a demo environment. Everything configured in the trial — zones, rates, client database — is preserved after moving to a paid plan without reconfiguration.
Q: How do you register and create the first club?
Section titled “Q: How do you register and create the first club?”A: Go to the IZI website, click Register, confirm your email. After logging in, the system prompts you to create an organisation and first club — enter the name and time zone. Basic structure is ready in 5 minutes. Then connect devices and create rates per the launch checklist.
Q: How long does full club setup from scratch take?
Section titled “Q: How long does full club setup from scratch take?”A: Basic launch — 15–30 minutes: zones, first devices, basic rates. Full setup with loyalty programme, staff roles and payment terminal integration — 1–3 days working from a checklist.
Q: Can data be imported from another system?
Section titled “Q: Can data be imported from another system?”A: IZI supports import from Langame and other formats. Contact IZI support for details.
Subscription and Billing
Section titled “Subscription and Billing”Q: How much does an IZI subscription cost?
Section titled “Q: How much does an IZI subscription cost?”A: Cost depends on the pricing plan and region. Current prices and plan contents — in Organisation → Billing in your IZI account.
Q: What payment methods are available?
Section titled “Q: What payment methods are available?”A: Bank card (Visa, Mastercard), invoice payment from a legal entity, regional payment systems. Current list and available currencies — in Billing when checking out, depends on your region.
Q: Is there a discount for annual payment?
Section titled “Q: Is there a discount for annual payment?”A: Generally yes — annual payment is better value than monthly. Current terms — in Billing or from the IZI team.
Q: What happens to data if I don’t pay on time?
Section titled “Q: What happens to data if I don’t pay on time?”A: The CRM enters limited access mode: you can log in, data is preserved, but active operations are unavailable. Access restores automatically after payment. Data is not deleted. Details: IZI Billing FAQ.
Q: How do you get payment documents for accounting?
Section titled “Q: How do you get payment documents for accounting?”A: Documents are generated automatically after each payment and available in Billing → Payment History. For documents in a specific format — contact support via in-app chat.
Q: How does the subscription work with multiple clubs?
Section titled “Q: How does the subscription work with multiple clubs?”A: The subscription is tied to the organisation and covers all clubs in it. Cost scales per chosen plan terms. When adding a new club, cost recalculates automatically.
Hall and Device Management
Section titled “Hall and Device Management”Q: Which devices does IZI support?
Section titled “Q: Which devices does IZI support?”A: IZI manages PCs (Windows), gaming consoles and zones with hourly pricing. Devices are grouped into zones — PC zone, console zone, VR zone. Each zone has rates assigned.
Q: How do you connect a PC to IZI?
Section titled “Q: How do you connect a PC to IZI?”A: Install the IZI agent on each PC. After installation, the agent connects to the server and the PC appears in the Hall section. Details: connect first PC guide.
Q: Can I manage the hall remotely from a smartphone?
Section titled “Q: Can I manage the hall remotely from a smartphone?”A: Yes. The IZI web interface is accessible from any device with a browser — you can view analytics, current hall utilisation and financial metrics in real time. For operational session management, staff use the full CRM.
Q: How do you configure schedules and price zones (daytime/night rate)?
Section titled “Q: How do you configure schedules and price zones (daytime/night rate)?”A: In the Rates section, create multiple rate items with different prices. In each rate’s settings, configure an active schedule — e.g. 10:00–22:00 and 22:00–10:00. The CRM automatically applies the correct rate depending on session start time.
Client Base and Loyalty Programme
Section titled “Client Base and Loyalty Programme”Q: How does IZI identify clients?
Section titled “Q: How does IZI identify clients?”A: Primary identifier — phone number. On registration, the client gets a personal account in the IZI mobile app. Without a phone number — the client goes through as a guest (one-time) session without profile attachment.
Q: How does the loyalty programme work?
Section titled “Q: How does the loyalty programme work?”A: IZI’s bonus engine works on rules: you set the event (top-up, session end, bar purchase), condition (minimum amount, client segment) and accrual size. When conditions are met, bonuses are automatically credited to the client’s bonus account.
Q: Can you create a tier system (Bronze / Silver / Gold)?
Section titled “Q: Can you create a tier system (Bronze / Silver / Gold)?”A: Yes. Via client groups and automation: create groups, set thresholds by hours played or amount spent, configure transition rules. All in the CRM interface, no programming needed.
Q: How do you bring back clients who haven’t visited in a while?
Section titled “Q: How do you bring back clients who haven’t visited in a while?”A: Configure a comeback campaign: a rule triggered by “client hasn’t visited N days” with a “send push notification with an offer” action. A bonus with a short validity (5–7 days) creates urgency. All via the Bonuses → Automations section.
Analytics and Finance
Section titled “Analytics and Finance”Q: What financial reports can be generated in IZI?
Section titled “Q: What financial reports can be generated in IZI?”A: Revenue report for a period broken down by zone, rate and payment method; AOV dynamics; hall utilisation by hour; ARPU; shift summary. Analytics section → select report type and period.
Q: How do you know which rate brings in the most revenue?
Section titled “Q: How do you know which rate brings in the most revenue?”A: Analytics → Rates. The table shows revenue, session count and AOV per rate for the selected period. You can see top-performing and inactive rate items.
Q: How do you monitor each staff member’s work?
Section titled “Q: How do you monitor each staff member’s work?”A: Finance → Shift History — all shifts with the name of who opened and closed them. Each shift shows transactions with the staff member’s name. The action log records adjustments, cancellations and settings changes.
Q: Is there an API for exporting data to external systems?
Section titled “Q: Is there an API for exporting data to external systems?”A: IZI has a GraphQL API. API documentation access — via IZI support. For standard exports, use the built-in CSV/Excel export from the Clients and Analytics sections.
Multiple Clubs and Scaling
Section titled “Multiple Clubs and Scaling”Q: Can I manage multiple clubs from one account?
Section titled “Q: Can I manage multiple clubs from one account?”A: Yes. One account = one organisation that can contain multiple clubs. Switching between clubs — in the CRM header. Analytics can be viewed per individual club or for the whole network.
Q: Can different clubs in a network have different rates?
Section titled “Q: Can different clubs in a network have different rates?”A: Yes. Rates are configured at the club level. Clubs in one organisation can have completely different pricing. Loyalty rules can be set for the whole organisation or a specific club.
Q: How do you add a second club to the organisation?
Section titled “Q: How do you add a second club to the organisation?”A: Organisation Settings → Clubs → Add Club. Enter the name and time zone. After creation, connect devices and configure rates independently from the first club. Subscription cost recalculates automatically.
Support and Development
Section titled “Support and Development”Q: How do you contact IZI support?
Section titled “Q: How do you contact IZI support?”A: The support chat is accessible directly in the CRM (icon in the bottom right). You can also write by email or via the Support section.
Q: How often does IZI release updates?
Section titled “Q: How often does IZI release updates?”A: IZI is updated regularly. Owners receive notifications about significant changes. All updates apply automatically — nothing needs to be installed manually; it’s a cloud service.
Q: Where do you find documentation and training materials?
Section titled “Q: Where do you find documentation and training materials?”A: You’re in the IZI documentation section. Topic sections — in the left menu. For a quick start: Quick Start in 15 Minutes and the Club Launch Checklist.
Related
Section titled “Related”Frequently asked questions
What is IZI and who is it for?
IZI is a cloud-based CRM for computer clubs. It covers the full operational cycle: hall management, cash shifts, client billing, analytics, loyalty programme and a mobile app for players. Suitable for single clubs and networks.
Can you try IZI for free?
Yes, new organisations get a trial period with full platform access and no feature restrictions. No payment details needed at registration. Everything configured in the trial is preserved after moving to a paid plan.
How do you register and create the first club?
Go to the IZI website, click Register, confirm your email. After logging in, the system will prompt you to create an organisation and first club. Enter the club name and time zone — basic structure is ready in 5 minutes.
How much does an IZI subscription cost?
Cost depends on the pricing plan and region. Current prices and plan contents — in Organisation → Billing in your IZI account.
What happens to data if I don't pay on time?
The CRM enters limited access mode: you can log in, all data is preserved. Active operations (sessions, POS) are unavailable. Access restores automatically after payment. Data is not deleted.
Can I manage multiple clubs from one account?
Yes. One account = one organisation that can contain multiple clubs. Switching between clubs — in the CRM header. Subscription covers all organisation clubs.
How do I configure staff access rights?
In Settings → Staff, create an account and assign a role. IZI has one built-in staff role — Administrator — with base club-level rights. For other profiles (e.g. Manager or Cashier), create a custom role: give it a name, pick the exact permissions needed, and assign it to the staff member. Staff actions are logged in the journal.
What analytics can I view in IZI?
Revenue by zone and rate, hourly and daily hall utilisation, AOV, average top-up, client base dynamics, top spenders, ARPU, D30 retention. All in the Analytics section.