Shift Handover

Shift Handover

A clean handover takes under 10 minutes and prevents the most common start-of-shift mistakes: wrong cash count, missed incidents, active sessions with unknown status.

Outgoing admin checklist

Before the incoming admin arrives:

• Run an X-report and note the current cash total
• Count the physical cash in the drawer — confirm it matches the X-report
• Note any open incidents: PC offline, client complaint, unpaid session
• Note any pending actions: client waiting for a callback, low bar stock

Handover briefing (verbal or written)

Cover these four points:

1. Cash — amount in the drawer, any discrepancies from the X-report
2. Active sessions — how many, any unusual ones (long sessions, clients who’ve paid partially)
3. Hall status — any PCs on hold or offline, reason and expected resolution
4. Pending items — anything the incoming admin needs to follow up on

For clubs with a logbook — write it down. For solo operators — a quick verbal walkthrough is enough.

Incoming admin checklist

• Receive the X-report from the outgoing admin
• Count cash in the drawer independently — confirm it matches
• Check the Hall view: review active sessions and any holds/offline PCs
• Confirm you know the status of any open incidents

If the shift closes at handover

If the outgoing admin closes the shift before leaving:

1. Outgoing admin closes shift → generates Z-report → counts and records cash.
2. Incoming admin opens a new shift with the opening balance equal to the remaining cash.
3. Both admins confirm the opening balance figure.

For detailed shift open/close steps — Open shift and Close shift.

See also

• Shift handover protocol
• Shift X-report
• Shift Z-report
• Open shift