Computer Club Admin Cheatsheet: Print-Ready

Computer Club Admin Cheatsheet

A compact reference for printing on one A4 sheet. Keep it at your workstation — one glance brings back the right sequence, standard phrases and contacts.

The cheatsheet isn’t because admins don’t know their job — it protects against forgetting in stressful situations. Client conflict, technical crash, full hall and the POS going down all at once — in that moment it’s easy to blank on the de-escalation phrase or tech support number. One glance at a laminated sheet gives the answer without panic.

Second purpose — standardisation. When a club runs multiple admins, the cheatsheet ensures everyone gives the same answers to the same questions. A client asking “how much is an hour?” in the morning and evening should get the same response. Especially important for networks: the cheatsheet is replicated per location with the same structure but filled-in data.

How to use: print on A4, replace all {{placeholders}} with your club’s data (rates, contacts, rules), laminate and mount on the wall behind the register or under glass on the reception desk. Update every time rates or contacts change — an outdated cheatsheet is worse than none.

Shift Open (5 Steps)

#	Action
1	Count cash in till before logging into the CRM
2	Open shift: Shifts → Open Shift, enter opening balance
3	Check Hall: all PCs online, no stuck sessions
4	Check Bar: menu current, no items flagged “out of stock” if item is available
5	Alert {{manager}} if discrepancies or offline PCs found

Top 10 Client Questions: Standard Answers

Question	Answer
How much is an hour?	{{daytime_rate}} per hour in {{standard_zone}}, {{vip_rate}} in VIP. Night rate from {{night_start_time}} — {{night_rate}}.
How do I top up?	Cash at my register or card via the IZI app. Minimum top-up {{min_topup}}.
Do I get bonuses?	Yes — top up from {{min_bonus_topup}} and earn {{bonus_pct}}% in bonuses. Spend on sessions and bar.
Can I book a seat?	Yes, book a specific time and PC. Minimum {{min_booking_hours}} hours ahead. Book via the app or with me.
What if I leave early?	Unused time stays on your balance — come back and use it.
Can I order food?	Yes — bar menu in the IZI app or at my register. Delivered to your seat. Paid from balance or cash.
Is there Wi-Fi?	Yes, network {{wifi_name}}, password {{wifi_password}}.
Can I bring my own food?	{{own_food_rule}}
Do you open at night?	Yes, 24/7 / until {{closing_time}}. Night rate from {{night_start_time}} to {{night_end_time}}.
How do I install a game?	All popular games are already installed. If you need a specific one — let me know, we’ll have it for your next visit.

Sales Scripts (3 Versions)

Option 1: Upsell from hourly to multipass

I see you’re a regular — there’s a {{multipass_name}} package, {{hours}} hours for {{multipass_price}}, saves {{savings_pct}}% vs pay-per-session. Top up now and I’ll activate it.

Option 2: Upsell on a small top-up

Topping up {{small_amount}}? If you add from {{min_bonus_topup}} you’ll get {{bonus_pct}}% in bonuses — that’s another {{bonus_amount}} free.

Option 3: Bar add-on for a long session

Starting you on {{hours}} hours. Want something from the bar now? I’ll bring it to your PC — no need to leave your seat.

Conflict De-Escalation (3 Anchor Phrases)

Situation	Phrase
Client unhappy with a charge	”I understand your concern. Let me open your session history and we can look at it together — it shows start time, end time and rate.”
Technical failure (PC froze, game crashed)	“Apologies for the inconvenience. I’m pausing your session now — no time is being deducted — and I’ll move you / reboot the PC.”
Client demanding a discount without reason	”Our discounts are automatic for {{discount_groups}} and when purchasing packages. If you want to save — {{multipass_offer}} is better value.”

Emergency Contacts

Who	Number	When to call
IZI Tech Support	{{tech_support_phone}}	CRM unresponsive, PC won’t start a session, payment terminal not working
Club Manager	{{manager_phone}}	Till discrepancy > {{discrepancy_threshold}}, conflict needing escalation, mass failure
Emergency Contact (Owner)	{{emergency_phone}}	Emergency: fire, fight, theft, safety threat

Club Rules (7 Points)

1. Age: entry from {{min_age}} years old. Under {{parent_required_age}} — accompanied by a parent.
2. Food and drinks: {{own_food_rule}}. Alcohol prohibited.
3. Smoking: {{smoking_rule}}.
4. Noise: conversation is fine, shouting and swearing — warning → ban.
5. Bookings: cancellation less than {{booking_cancel_hours}}h before start — {{cancel_penalty}}.
6. Refunds: balance refunds — {{refund_policy}}.
7. Ban: for violations — temporary or permanent ban at management’s discretion.

Shift Close (5 Steps)

#	Action
1	Confirm no active sessions about to end unexpectedly (or agree with clients)
2	Count cash in till
3	Close shift: Shifts → Close Shift, enter actual balance
4	Check Z-report: discrepancy > {{discrepancy_threshold}} — write reason and alert {{manager}}
5	Hand over to next admin (if applicable) or record opening balance for morning

What to Do When…

Problem	Action
PC froze	1. Pause session in CRM 2. Ctrl+Alt+Del → Task Manager → end game task 3. If that fails — reboot PC, session is preserved 4. If session lost — manual time adjustment with {{manager}} approval
Unhappy client	1. Listen without arguing 2. Open CRM history and show facts 3. If club at fault — offer compensation: {{compensation_amount}} in bonuses or a free hour 4. If client is aggressive — call {{manager_phone}}
No free seats	1. Give approximate wait time (check session timers) 2. Offer booking for a specific time 3. Offer bar / waiting area
Technical failure (internet, power, CRM)	1. Write down on paper: who’s at which PC, when they started, which rate 2. Call {{tech_support_phone}} 3. After restoration — manually enter sessions in CRM

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Placeholders to Fill In Before Printing

Replace the following in your club’s copy:

• {{manager}} — manager’s name or role
• {{daytime_rate}}, {{vip_rate}}, {{night_rate}} — rate prices in your currency
• {{standard_zone}} — zone name (Standard, Main, Regular)
• {{night_start_time}}, {{night_end_time}} — night rate hours
• {{min_topup}} — minimum top-up amount
• {{min_bonus_topup}}, {{bonus_pct}} — loyalty programme conditions
• {{min_booking_hours}} — minimum booking advance
• {{wifi_name}}, {{wifi_password}} — Wi-Fi credentials
• {{own_food_rule}} — allowed / not allowed
• {{closing_time}} — if not 24/7
• {{multipass_name}}, {{hours}}, {{multipass_price}}, {{savings_pct}} — package details
• {{tech_support_phone}}, {{manager_phone}}, {{emergency_phone}} — contacts
• {{min_age}}, {{parent_required_age}} — age restrictions
• {{smoking_rule}} — where smoking is permitted (zone / prohibited)
• {{booking_cancel_hours}}, {{cancel_penalty}} — booking cancellation policy
• {{refund_policy}} — can balance be refunded (yes / no / partial)
• {{discrepancy_threshold}} — from what amount a discrepancy is critical
• {{compensation_amount}} — standard compensation for a failure
• {{discount_groups}} — who gets automatic discounts

Related

• Admin FAQ
• Newcomer Onboarding Scripts
• Upsell Scripts
• Toolkit Overview