Order from Customer's PC: Workflow from Selection to Delivery

Order from Customer’s PC: Workflow from Selection to Delivery

A customer can order from the bar without leaving their seat — through the IZI mobile app. The order goes directly to the bartender with no administrator involved. Balance payment is deducted automatically. This workflow removes load from the reception desk and speeds up service.

How the Order Path Works

Customer (app) → balance payment → bartender kanban → preparation → handover

Each step records a timestamp. The system tracks two timers: waiting time (from order to start of preparation) and preparation time (from “In Progress” to “Done”). This data shows where speed is being lost.

From the Customer’s Side

1. Open the Bar in the App

The customer opens the IZI mobile app. In the bottom menu or home screen — the bar tab. The catalog is displayed: categories, items with prices and photos.

Unavailable items (zero stock or disabled toggle) appear greyed out — they cannot be selected.

2. Build the Cart

The customer taps items, adds the desired quantities. The cart shows the total amount. Items can be added, removed, or quantity adjusted before placing.

3. Place and Pay

Taps “Place Order.” The system checks the balance — if sufficient, deducts immediately. If not — shows an error, prompts top-up.

After payment the customer sees a confirmation and order number. Status “Waiting” — order received.

4. Track the Status

The current order status is visible in the app in real time:

• Waiting — received, bartender has not yet taken it
• In Progress — being prepared
• Ready — can be collected

When the order moves to “Ready” — the customer receives a notification in the app.

From the Bartender’s Side

Kanban Board: Three Columns

Column	Meaning	Action
Waiting	New order, nobody has taken it	Click “Take In Progress”
In Progress	Being prepared	Mark items as ready
Ready for Pickup	Everything ready	Hand over to customer

Taking an Order Into Progress

On the new order card, click “Take In Progress”. The card moves to the middle column. The preparation timer starts. The bartender sees the composition: what to prepare, which table or PC to deliver to.

Marking Items Ready

If the order contains several items — each can be marked ready individually. Useful when, for example, the coffee is done but the snacks are still being opened.

Once all items are marked — the card automatically moves to “Ready for Pickup.”

Partial Handover

If some items are ready and others are not — ready items can be handed over immediately via the “Hand Over” button on specific items. The customer receives them straight away, the rest continue being prepared.

The “Hand Over All” button closes the order completely. Warehouse stock updates at the moment of closing.

Reversing a Step

Any transition can be reversed. Accidentally clicked “In Progress” — return to “Waiting.” Accidentally moved to “Ready” — return to “In Progress.” Logic and timings recalculate.

Timers and What to Do with Them

Every closed order saves:

• Waiting time — how long the card sat in “Waiting”
• Preparation time — from “In Progress” to “Ready”

Normal benchmarks depend on the menu. For snacks and drinks without preparation: waiting time under 2 minutes, preparation 30–60 seconds. For hot beverages (coffee, tea): preparation 2–4 minutes.

If waiting time is regularly above 5 minutes — the bartender is overloaded or is not seeing new orders. Causes: too many simultaneous orders, no new order notification, bartender occupied elsewhere.

Order history with timers — in Bar → Order History. Filterable by date and shift.

What Goes Into the Financial Report

App orders are paid from the customer’s gaming balance — no cash, no change, no errors. In the shift X-report these sales appear in the “Bar” line just like counter orders.

If the customer paid with bonus points — this is also recorded separately.

How to read the X-report → Bar in the Shift Report.

What to Do If the Customer Does Not Collect the Order

The order stays in “Ready for Pickup” status until manually closed. Two options:

Wait — if the customer stepped away and will return shortly.

Cancel — if the customer has left the club. Open the card, click “Cancel Order.” The balance deduction is reversed. Physically prepared items — at the manager’s discretion: write off as losses or pass to the bartender.

More on cancellation → Cancelling a Bar Order.

What’s Next

• Take an Order at the Counter — counter workflow for comparison
• Order Flow from Receipt to Delivery — overall order movement diagram
• Cancelling a Bar Order — how to cancel and what happens with the refund
• Bar in the Shift Report — where to see totals