Shift Cash Discrepancy

Shift Cash Discrepancy

A discrepancy is the difference between what IZI expects to be in the drawer (based on opening balance + cash sales − expenses) and what the admin actually counts at close. It shows up in the Z-report and in Analytics → Shifts.

Common causes

Cause	How to identify
Unrecorded cash expense	Cash was taken from drawer without an Expense entry in CRM
Wrong amount entered at payment	Admin entered a different amount than was actually received
Incorrect opening balance	Previous shift had an error that carried over
Cash given as change error	Player received wrong change
Counting error	Physical recount resolves it

Investigating a discrepancy

1. Recount the drawer — first step, always. Many discrepancies are counting errors.
2. Check the transaction log — in Analytics → Transactions, filter by the shift period. Look for cash transactions where the amount looks wrong.
3. Check expense entries — were all cash removals recorded? Look for unrecorded amounts matching the discrepancy.
4. Review the opening balance — was it entered correctly at shift start?
5. Check previous Z-report — if the previous shift closed with a discrepancy, it may have carried into this one.

Documenting and reporting

When closing a shift with a discrepancy:

• Enter the actual physical count (not the expected amount)
• Add a note explaining the suspected cause
• Notify the manager before leaving

The manager reviews discrepancies in Analytics → Shifts. Patterns across multiple shifts (same admin, same amount) are easier to spot there than per-shift.

Prevention

• Count the drawer at every handover — both outgoing and incoming admins
• Record every cash expense immediately, not at end of shift
• Double-check the amount entered when processing cash payments
• Review the X-report mid-shift to catch issues before close

See also

• Shift Z-report
• Cash collection
• Close shift