Correcting an Active Session in IZI CRM

Correcting an Active Session in IZI CRM

Correcting an active session means changing the terms of play while it’s in progress: adding time, changing a tariff, moving a client to another PC. None of these interrupts the game. To add time: Hall section → the relevant PC → active session → “Add tariff” → select the tariff from the client’s paid balance → confirm. The new segment starts immediately; the PC stays unlocked.

Types of active session corrections

Operation	When needed	Interrupts game?
Add tariff (extension)	Client wants to play longer	No
Add tariff (auto-renewal)	Automatic extension on condition	No
Switch to a better tariff	Client moves to VIP	No
Move to another PC	Technical issues with the device	No
Manual price correction	Tariff error, special condition	No

Who can make corrections

The SessionEdit permission in IZI CRM. By default: Administrator and Owner.

A cashier without SessionEdit can see session status but cannot change its parameters. If cashiers at your club regularly correct sessions — check role settings and explicitly grant the permission.

Adding time (extension) without interruption

The most common operation — the client wants another hour without leaving the game.

Steps:

1. CRM menu → Hall section.
2. Find the relevant PC — shown as “active” with the client’s name and remaining time.
3. Click on the PC → open the active session card.
4. In the session card — click “Add tariff” button (or equivalent in your CRM version).

Screenshot: active PC card — add tariff to session button

5. Select the tariff from the list:
   • Tariffs already purchased by the client (on their balance)
   • A new tariff (paid at the time of addition)
6. Confirm.

The system creates a new tariff segment (SessionPlayerTariff) with time boundaries starting from the current moment. The old segment locks its time. The PC is not rebooted — the client continues playing without a pause.

Auto-renewal: if the client has auto-renewal enabled and a matching tariff on their balance, the extension happens automatically when the current tariff expires. The operator sees the segment switch in the hall via real-time updates.

Moving to another PC without interrupting the session

If the client needs to be moved — a technical failure on the device, the client wants to switch to a more powerful PC:

1. In the active session card — use the “Move to another PC” operation (switchSessionDevice).
2. Select a free PC from the list.
3. Confirm.

IZI closes the binding to the old device (actualEndAt on the old PC), opens it on the new one. Both devices receive a sync command. The time counter is not interrupted — the client only loses the seconds needed for the physical move.

Screenshot: device switch operation in the session card

What the client sees: their session continues on the new PC. If they use the IZI mobile app — it updates the binding automatically.

Manual price correction

In some situations the session cost needs to be changed manually — wrong tariff applied, a corporate client with special terms, compensation for a technical issue.

Screenshot: manual price correction field in an active session

NEEDS-EXPERT-INPUT: the exact UI path for manual price correction of an active session depends on CRM version and permission settings. If the field is not visible — it may be done via ending + creating a new manual order. Check with IZI support.

For any manual price correction:

• Operator ID and change time are recorded
• Entering the reason is recommended (audit)
• The change is visible in the session report and in the shift report

Audit: what is recorded

All operations on an active session leave a trail:

• Adding a tariff: new segment with time boundaries + operator ID
• Device switch: actualEndAt recorded for the old PC, plannedStartAt for the new one
• Manual price correction: change log entry with delta and operator ID

To view the change history for a specific session — open the session card in the Session History or Session Report section.

Limitations

• Cannot retroactively change elapsed time in an active session
• Cannot delete a tariff segment that has already ended (can only add a new one)
• Cannot move a client to an occupied PC (the system will block this)
• Cannot add a tariff to a session with ENDED or CANCELLED status

What’s next

• Cancelling a session: how and when
• Refund for an unused session
• Zone-based pricing