Top Up and Write Off Bonus Balance
The bonus balance holds promotional credits players can spend on tariffs and products, up to the maximum bonus percentage configured in your club. Admins can add or deduct bonus credits manually at any time through Transactions → Financial Operations — no payment is recorded, only the balance change and a mandatory comment. Use this for compensation, loyalty awards, or error corrections.
Add Bonus Credits (Top Up)
Section titled “Add Bonus Credits (Top Up)”Step 1. Open Transactions
Section titled “Step 1. Open Transactions”Go to the Transactions section in the left navigation menu.
Step 2. Financial Operations → Top Up Bonus
Section titled “Step 2. Financial Operations → Top Up Bonus”Click Financial Operations and select Top Up Bonus.
Step 3. Select a Player
Section titled “Step 3. Select a Player”In the Player* field, search for and select the client who should receive the bonus credits. You can search by name, phone number, or card number.
Step 4. Enter the Amount
Section titled “Step 4. Enter the Amount”Type the number of bonus credits in the Top-up Amount* field. The value must be a positive number; fractional amounts are supported depending on your club currency settings.
Step 5. Fill in the Comment and Confirm
Section titled “Step 5. Fill in the Comment and Confirm”Fill in the mandatory Comment* field — state the reason clearly (for example: “Loyalty award, 10 sessions milestone” or “Compensation for interrupted session”). Add Tags if your workflow uses them for reporting. Click Top Up.
Result: bonus credits are credited immediately and a transaction record is created with the operator name, timestamp, and comment.
Deduct Bonus Credits (Write Off)
Section titled “Deduct Bonus Credits (Write Off)”Use this when you need to reduce a player’s bonus balance manually — for example, to reverse a mistaken credit, enforce a policy correction, or remove expired promotional credits.
Step 1. Financial Operations → Write Off Bonus
Section titled “Step 1. Financial Operations → Write Off Bonus”In the Transactions section, click Financial Operations → Write Off Bonus.
Step 2. Select a Player and Enter the Amount
Section titled “Step 2. Select a Player and Enter the Amount”Select the Player* and enter the Write-off Amount*. You cannot write off more than the player’s current bonus balance — the field validates against the live balance at the moment of submission.
Step 3. Fill in the Comment and Confirm
Section titled “Step 3. Fill in the Comment and Confirm”Fill in the Comment* field clearly (for example: “Reversing duplicate credit from 2026-06-20”). Click Write Off. The bonus credits are deducted immediately and a transaction record is created.
Common Issues
Section titled “Common Issues”| Situation | Fix |
|---|---|
| Comment field left empty | Fill in Comment* before confirming — the button stays inactive without it |
| Wrong player selected | Close the dialog and reopen Financial Operations for the correct player |
| Transaction not visible | Refresh the Transactions view or check the date filter |
| Write-off amount exceeds balance | Enter an amount equal to or less than the player’s current bonus balance |
See Also
Section titled “See Also”Frequently asked questions
What is a bonus balance?
A bonus balance holds promotional credits that a player can spend on tariffs and products, up to a configured maximum percentage per transaction. Bonus credits are separate from the main gaming balance and cannot exceed the spending cap set in your club settings.
Is the Comment field mandatory when adding or deducting bonus credits?
Yes. The Comment field is required for both top-up and write-off operations. The system will not process the transaction until you enter a reason. This becomes part of the permanent audit trail.
Can I cancel a bonus top-up after confirming it?
There is no undo button. If you credited the wrong player or entered the wrong amount, use Write Off Bonus to reverse the excess, referencing the original transaction in the comment.
Do manual bonus adjustments appear in transaction history?
Yes. Every bonus top-up or write-off creates a transaction record showing the timestamp, operator name, amount, and the comment you entered.
What happens if I select the wrong player?
Close the dialog without confirming and reopen Financial Operations for the correct player. Once confirmed, the transaction cannot be edited — only reversed with a write-off.