Admin KPIs in IZI

The administrator is the first control point for a club’s shift economics. Seven metrics available directly in the IZI CRM cover everything an admin needs to run a shift with confidence and everything an owner needs to evaluate it afterward: cash-basis revenue, accrual revenue, occupancy, session count, client profile, average top-up check, and register reconciliation. No spreadsheets required — the shift dashboard updates in real time and rolls up automatically into period analytics. Owners look at the same numbers in Key Metrics for any date range; the only difference is that admins see them live inside an active shift.

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Financial metrics of the shift

Cash-basis revenue

In the IZI shift dashboard this field is called Cash-basis revenue. It is the sum of all balance top-up transactions (TOP_UP operations) during the current shift — the money that physically passed through the register and entered the system.

IZI breaks it down by payment channel:

• Cash — transactions paid in physical currency
• Card — payments via a card terminal
• App — top-ups through the mobile app (these appear in the Overall Total but not in the Register Total)

The Register Total (cash + card) is the figure to reconcile against the fiscal Z-report when closing the shift. If the club accepts app payments, the Overall Total will legitimately exceed the Register Total — IZI surfaces this distinction explicitly in the shift-close interface so there is no confusion.

Accrual revenue

Accrual revenue is charges minus refunds for the same period. It shows how much the club earned from delivering services — gaming time, bar, combo packages — regardless of when those balances were originally topped up.

Think of it this way: cash-basis revenue answers “how much money came in today,” while accrual revenue answers “how much did the club sell today.”

Metric	What it counts	When to use it
Cash-basis revenue	TOP_UP transactions in the shift	Register reconciliation, cash collection
Accrual revenue	CHARGE minus REFUND in the shift	Evaluating actual service sales
Register Total	Cash + Card only	Matching the fiscal Z-report
Overall Total	Register + App	Full shift financial picture

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Client metrics

New and returning clients

IZI’s analytics split clients into four categories:

• New clients — visiting the club for the first time
• Returning clients — have had at least one prior visit
• New registered — first-timers with a phone number on file
• New unregistered — first-timers without a phone number

For an administrator, the ratio matters as much as the raw count. A high share of new clients alongside a declining share of returning clients signals the club is attracting but not retaining. The opposite picture — few new, many returning — indicates strong loyalty but limited growth. Both situations call for different actions.

Average top-up check

Average top-up check in IZI is the mean value of a single balance top-up transaction. Formula: total top-up amount ÷ number of top-up transactions in the period. When this number rises with stable traffic it means clients trust the club enough to load larger amounts in advance — a reliable sign of growing loyalty.

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Operational metrics

Session count and occupancy

Session count is the total number of gaming sessions in the period. Occupancy is the ratio of actual session time to theoretically available capacity (seat count × operating hours). It is the primary measure of how efficiently the floor is being used.

Occupancy above 80% during peak hours is normal for a healthy club. If weekday-evening occupancy drops below 40% consistently, that is a signal to revisit scheduling, pricing tiers, or promotions.

Average session length completes the picture: short sessions with high traffic may indicate casual drop-in visitors; long sessions point to an engaged regular audience.

Bar metrics

If the club has a bar, admins track:

• Bar order count — total number of bar orders in the period
• Bar average check — bar revenue divided by number of orders
• Share of orders from unregistered clients

Detailed bar analytics — daily average check trends, unregistered client share in orders — are available in the dedicated Bar Report.

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Register reconciliation at shift close

Before closing a shift, IZI runs an automatic reconciliation against the fiscal register. The system compares its own totals (cash + card) with the fiscal register counters and displays one of three statuses:

• Totals match — everything is in order, safe to close
• Totals do not match — there is a discrepancy that needs investigation
• Register unavailable — online check is not possible, closing proceeds without verification

If reconciliation shows a discrepancy, IZI offers the option to close anyway or return to investigation. The discrepancy amount is recorded in the Z-report. Common causes and resolution steps are covered in the discrepancy guide.

The X-report (mid-shift snapshot) is available at any point during an active shift without closing it. Print it to spot-check the current state or hand off context between admins during a long shift.

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How to read the shift dashboard in IZI

1. Open the active shift in the Shift Dashboard section — all metrics update in real time via subscription.
2. Financial block shows cash-basis and accrual revenue, a payment-method breakdown, and the current cash balance in the drawer.
3. Mid-shift report (X-report button) — a snapshot of the shift at any moment without closing it.
4. Cash collection — if you need to remove cash from the drawer mid-shift, use the Cash Collection button. The amount is recorded as a separate transaction and is factored in at shift close.
5. Close shift — the system displays final totals, reconciliation status, and an optional comment field. The comment is not required but is useful for passing notes to the next shift.

If a shift remains open for more than 24 hours, IZI closes it automatically and opens a new one — a safeguard against an admin forgetting to close the shift overnight.

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From shift metrics to period analytics

Every shift’s data accumulates in the Analytics section, where you can:

• Select any date range and compare it to a previous period
• Review ARPU — average revenue per client in both cash-basis and accrual forms
• Study cohort behavior in the clients report
• Compare occupancy by hour of day and day of week in the hall utilization report

Shift-level and analytics-level metrics use the same definitions. Occupancy in the shift dashboard and occupancy in a monthly report are calculated identically, so comparisons are always apples-to-apples.

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Admin KPI reference table

KPI	What it measures	Where to find it
Cash-basis revenue	Top-ups processed in the shift	Shift Dashboard
Accrual revenue	Charges minus refunds in the shift	Shift Dashboard
Register Total	Cash + Card (for Z-report)	Shift close screen
Session count	Number of gaming sessions	Analytics → Key Metrics
Occupancy	Session time / capacity × 100%	Analytics → Key Metrics
Average session length	Mean duration of one session	Analytics → Key Metrics
Total clients	Unique players in the period	Analytics → Key Metrics
New clients	First-time visitors	Analytics → Key Metrics
Returning clients	Visitors with prior history	Analytics → Key Metrics
Average top-up check	Mean top-up transaction value	Analytics → Key Metrics
Bar order count	Number of bar orders	Analytics → Bar Report
Bar average check	Bar revenue / order count	Analytics → Bar Report

See also: how to open a shift, shift handover protocol, onboarding a new admin.