Client Session History

Client Session History

The session history in a client’s profile shows every visit — what tariff they used, which device, start and end time, amount paid, and how they paid. It’s the primary reference when resolving disputes, identifying loyal clients, or making upsell decisions.

Where to find it

1. Go to Clients in the CRM sidebar.
2. Search for the client (phone, name, or client ID).
3. Open the client card.
4. Select the Sessions tab.

What’s shown

Each session entry shows:

• Date and time (start and end)
• Device and zone
• Tariff name
• Duration (actual vs purchased)
• Amount paid and payment method
• Any discounts applied

Using history for service decisions

Dispute resolution — client says they lost time or were charged incorrectly. The history shows the exact session record with timestamps. Combined with the shift report for that date, you can verify what happened.

Loyal client recognition — frequent visitors with long history deserve acknowledgement. History shows visit frequency and total spend at a glance.

Upsell opportunity — a client who consistently buys 1-hour sessions and often extends — is a natural candidate for a multipass or 2-hour tariff suggestion.

Balance and transaction history

Session history shows session payments. For the full financial picture (top-ups, bonus accruals, balance corrections) — use the Transactions tab in the same client card.

See also

• Clients overview
• Client segments
• Identify by phone