IZI CRM — Knowledge Base for Admins & Owners

IZI CRM — Knowledge Base

IZI CRM is the management platform built specifically for gaming clubs. It brings together every operational function — from real-time hall monitoring to financial analytics — in one interface designed for both administrators on the floor and owners reviewing business performance.

On a typical shift, an administrator uses IZI CRM to open and close PC sessions directly from an interactive hall map, apply the right tariff (hourly, multipass, or promotional), top up client balances, and handle refunds without leaving the screen. Clients accumulate bonuses automatically according to loyalty rules the owner configures once and adjusts as needed.

Owners get a separate layer: consolidated revenue reports, occupancy charts, client segmentation by spend and visit frequency, and club settings such as organisation details, cashier access, and third-party integrations. All of this is accessible from the same CRM without switching between tools.

This knowledge base organises the documentation by functional area so you can find exactly what you need quickly. Start with Hall & Sessions if you are new to IZI CRM, or jump straight to the section relevant to your current task below.

Sections

• Hall & Sessions — real-time hall management, opening and closing PC sessions
• Tariffs — creating, configuring, and scheduling tariff plans
• Clients — client base, segments, and groups
• Bonuses — loyalty programme rules and bonus accrual
• Transactions — top-ups, refunds, and payment history
• Analytics — revenue reports, occupancy metrics, and trends
• CRM Settings — club profile, organisation details, and integrations