Extending a Session When the Timer Is Almost Out
Extending a Session When the Timer Is Almost Out
Section titled “Extending a Session When the Timer Is Almost Out”The session is ending — and the administrator has literally one minute to extend it without interrupting the client. The standard extension operation works in this case too; the key is not to delay.
How the System Warns About Expiry
Section titled “How the System Warns About Expiry”On the hall map, a PC card with a nearly-expired session changes its indicator: a timer appears showing a short remaining time, and the card color may change (depends on CRM version). This is the administrator’s signal to act.
Do not wait for the timer to hit zero — extend as soon as you see the warning. If the session ends automatically, it cannot be restored without losing time.
Extending with One Minute Left: Steps
Section titled “Extending with One Minute Left: Steps”1. Notice the Warning
Section titled “1. Notice the Warning”Monitor the hall map — cards with expiring sessions will stand out. For large halls, it helps to periodically scan the timers on all active cards.
2. Click the PC Card
Section titled “2. Click the PC Card”A side panel opens with active session details: client, tariff, exact remaining time, balance.
3. Click “Extend Session”
Section titled “3. Click “Extend Session””In the panel, click Extend. The extension form opens.
4. Select a Tariff for the Extension
Section titled “4. Select a Tariff for the Extension”Select a tariff — the same or a different one. The system will show the cost and the client’s available balance.
If balance is sufficient: proceed to step 5.
If balance is insufficient: ask the client to top up. Process a top-up right now — the top-up button is accessible from the client side panel. Return to the extension after topping up.
5. Confirm
Section titled “5. Confirm”Click Extend. The timer on the card updates, funds are deducted. The PC continues running without interruption.
Proactive Extension: The Best Scenario
Section titled “Proactive Extension: The Best Scenario”Ideally, extend not with one minute left but with 3–5 minutes to go. Then:
- The client notices nothing
- You have time to discuss a top-up if the balance is low
- No risk of the PC locking between expiry and extension
Build a habit: when a client has 5 minutes left — check in and ask “are you continuing?”
Automatic Renewal (Auto-Renewal)
Section titled “Automatic Renewal (Auto-Renewal)”If the client has auto-renewal enabled and sufficient balance on a compatible tariff — the system will extend the session automatically at expiry. The administrator does not need to do anything.
Auto-renewal is configured:
- At the tariff level (default for all clients on that tariff)
- In the specific client profile (personal setting)
With auto-renewal, the client sees a renewal notification. The PC does not lock.
Auto-renewal condition: the client must have enough balance for the next tariff. If the balance is zero — auto-renewal will not trigger even with the option enabled.
Session Already Ended
Section titled “Session Already Ended”If the moment was missed and the session ended automatically:
- The PC entered standby mode (green or locked screen)
- Start a new session in the standard way: Hall → PC → Start Session
- Select the same client, tariff, payment method
Time the client “lost” between the end and the new start is gone. Compensation policy (add minutes, give a bonus) depends on the club’s rules.
Related Pages
Section titled “Related Pages”- Start a Paid Session in IZI — start a session from scratch
- Transfer Session Between PCs — move a client to another PC
- Hall Real-Time Overview — how to read the hall map
- Gaming Sessions in IZI — session lifecycle and auto-renewal
Frequently asked questions
What happens when a session's time runs out?
If auto-renewal is not configured — the PC enters standby mode: the game may be paused or the PC locked depending on club settings. The administrator sees a warning on the hall map.
Can a session be extended before time runs out?
Yes, and this is the preferred scenario. Extend proactively — 2–5 minutes before the timer expires. The client won't notice any interruption.
How do I configure automatic renewal?
Auto-renewal is configured at the tariff level or in the client profile. When enabled, the system automatically adds the next tariff when the current one expires — provided the client has sufficient balance.
What if the client doesn't have enough balance for the extension?
The system will show a low-balance warning. Top up the client's balance (cash or card) and then confirm the extension. The extension will not go through until the balance is topped up.
The session has already ended — can it be restored?
After automatic session end — no, restoration is not available. A new session must be started. This is why extending proactively or setting up auto-renewal is important.