CRM Support: IZI Communication Standards
CRM: Support
Section titled “CRM: Support”This section describes the communication standards of the IZI support team when working with club partners: how responses are formulated, how escalations are handled, and what tone is used in different situations.
The material is useful both for understanding how IZI handles club requests and for club administrators who want to establish similar standards in their own client communications.
What’s in this section
Section titled “What’s in this section”- Tone of Voice — communication principles: tone, phrasing, escalation